Job description
About Veho
Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.
Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country.
In short, we are building the logistics platform of the future.
Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
About the role
We’re building a world-class organization with world-class experiences and the employee experience is central to our strategy and success. We believe that if we make Veho the place where you get to do the work of your lifetime and where you love what you do, then that will radiate out to our clients, customers, drivers, and others you interact with and they will have an exceptional experience with us. We are looking for a leader who will create an unparalleled employee journey for Veho teammates.
Responsibilities Include:
- Identify tentpole moments in the employee lifecycle and map immediate, midterm, and long-term strategies that leverage those moments and align them to our mission, vision, and values: Onboarding and integration, Employee engagement, Performance management, Learning and development, Transitions & departures
- Partner and work cross-functionally with the Talent Acquisition and People Business Partners teams to ensure a seamless and impactful employee experience, developing programs and initiatives that support their work
- Build and maintain strong relationships with internal stakeholders and leaders to understand business needs and translate them into employee experience initiatives
- Manage internal communication to ensure that programs, processes, and initiatives are driving key narratives and socialized appropriately across assessment, development, deployment, and adoption phases
- Track and report on key metrics to measure effectiveness with a focus on OKRs
- Identify opportunities for improvement based on research, industry best practices, data-driven analysis, and workforce sentiment
- Communicate program outcomes to leadership teams and committees by drafting presentations, reports, and correspondence in support of strategic priorities
- Be comfortable with a high volume workload and not be afraid to "roll up your sleeves", where you are most needed day to day may range from strategy to implementation to support at the transactional level.
What you bring:
- 10+ years of experience and 3+ years in a leadership position
- Experience building efficient and compliant operations and processes
- Ability to operate in an agile, fast-paced environment and lead through change
- Strong written and verbal communication skills and ability to influence and articulate a variety of issues to different audiencesHigh level of optimism, initiative, creativity, and empathy
- Experience in program implementation, process improvement, or change management
- Passion for employee engagement and culture
- Comfort dealing with ambiguity
- Ability to thrive in a fast-paced, ever-changing environment
You will work directly with other leaders on the People team and across the organization to impact employee engagement. This role will report directly to the Chief People Officer
The starting salary for this role is $175,000. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company.
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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