Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

We are a technology company that exists to protect and support every child's digital journey. Leveraging our industry leading technology, we are currently protecting 20k+ schools and 10+ million students worldwide. We’ve grown fast - we’re ASX-listed (FZO: AX) and currently have 500 employees. Our corporate headquarters is located in Australia, with operations in the US, New Zealand and Europe (United Kingdom & Spain). We’re all proud of our incredible journey so far...and the best is yet to come. That’s where you come in!

What’s the opportunity?

As part of our dynamic Sales and Success team, you’ll play a key role as a Senior Customer Success Specialist by growing and developing relationships, becoming a trusted advisor and providing an outstanding customer experience.

The customer experience and customer needs are always our first priority. A world class experience reduces customer churn. We go above and beyond for our customers and always do what we say we are going to do. We want you to be a part of this. This will ideally be a full time role based out of our Charlotte, NC office, but we are open to remote work on the East Coast for the right candidate.

The Sales and Success Team at Linewize by Family Zone values diversity and inclusion in our hiring process. As we strive toward a more diverse workforce, we encourage all interested candidates to apply. Even if you're worried you might not be a perfect fit at first glance, we'd love to talk to you!

Here’s how you’ll do it:

• You’ll take ultimate ownership for retaining and increasing retention, revenue and customer experience within a defined territory
• Build relationships and become a trusted advisor of customers through doing what you say you'll do and listening to what the customer really wants
• Identify customer challenges early and then work cross organizationally to solve them effectively, efficiently and apply lessons learned
• Upsell new products to our customers
• You'll advocate for our customers and relay requests, wants and needs to our development teams

What will you bring?

• Experience successfully managing customers, generating revenue, retention and upselling
• A sales and customer service mentality where your ultimate goal is the customer and exceeding their expectations, in turn generating revenue
• High level of business acumen and emotional intelligence
• Tech savvy with the ability to learn new software quickly
• Excellent communication and presentation skills
• Ability to quickly build relationships
• Organizational and time management skills
• Ability to work and thrive in a high activity and competitive environment
• Ability to travel and speak at trade shows and events in front of large groups
• High level of empathy

You’ll have:

• Bachelor's degree plus 3 years of experience in a similar role, or equivalent combination of education and experience required
• Experience in account management/ customer success preferably in the technology or SaaS space desired, but not required
• Quota carrying and upsell experience desired, but not required

Compensation:

• 65-75k base, plus On Target Earnings Potential and Employee Stock Options

Why choose Linewize by Family Zone?

In this role, you can expect:

• Comprehensive benefits package including Medical, Dental, Vision, and 401K
• Paid Time Off
• Tech Allowance
• Learning Allowance
  .... and much more

More importantly, you’ll:

• Support tech with purpose...

As a Senior CSS at Linewize by Family Zone, your work truly matters. With every customer interaction, you’ll be helping children stay safe online. It feels good to do good.

• With people who care...

One of our values is ‘Care, Always’. Our Senior CSSs live and breathe that, every day. We also look after each other, and help create a supportive environment for all.

• Through work that you love...

Customer service takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.

• And a career that you own...

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.

Sound like you?

We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights.