Company Overview:

Position Summary:

Public Health Solutions is looking to fill a Senior Community Resource Network (CRN) Specialist grant-funded position. The Senior CRN Specialist will be responsible for meaningfully connecting vulnerable New Yorkers to clinical and community support services across New York City using an online referral technology platform and tracking the process through various technological tools. The Senior CRN Specialist will be responsible for connecting with clients over the phone, identifying needs and encouraging clients to utilize appropriate resources, primarily for food, transportation, and housing services. With the patient’s consent, the Senior CRN Specialist will refer to appropriate organizations and programs and also communicate regularly with PHS’ healthcare system partners about patient follow-up and outcomes over email, phone, and virtual meetings. The Senior CRN Specialist will work across projects in the unit with related workflows of connecting participants to social services. This person will also assist with training and other technical assistance activities as part of PHS’ WholeYouNYC (WYNYC) network.

The Senior CRN Specialist works independently with clients to do outreach and follow up, as well as closely with the CRN team and supervisor to share experiences, identify unresolved issues, share best practices, and participate in problem-solving.

The Senior CRN Specialist will work under the supervision of the CRN Project Manager and work closely with other members of the Healthcare Community Partnerships team, with interaction with other teams within PHS’ Neighborhood Health Division as needed.

Specifically, the Senior CRN Specialist will:

· Conduct patient screenings using a closed loop referral platform, identifying their needs and the appropriate resources.

· Become familiar with the range of services included in WholeYouNYC overall and specifically six community-based organization (CBO) funded partners as prioritized under a healthcare-community partnership pilot program.

• Become familiar with various technological platforms (i.e. NowPow and Unite Us)

· Use the screening tool designed for this pilot to screen clients for eligibility for a range of food, transportation, and housing services, and other services as needed.

· Support individuals and families in meeting their food security goals, that is culturally and linguistically appropriate to the needs of the population.

· Communicate with incoming and outgoing referral partners to facilitate successful outcomes.

· Become familiar with supporting participants from different referral sources including but not limited to patients from NYC hospitals, self-referred community members and members from managed care organizations.

· Provide SNAP enrollment assistance, advocacy, and follow-up assistance for applicants as needed.

· Provide application assistance for other benefits programs including Cash Assistance and One-Shot Deal.

· Identify additional resources based on gaps in meeting needs within the referral platform.

• Collect clean and accurate data, carefully documenting the outreach, screening, and referrals in the appropriate technological platform, following WYNYC protocols.

· Provide support and follow-up to screened and/or enrolled clients.

· Actively participate in onboarding, training and other technical assistance activities associated with WYNYC.

· Provide training, best practice guidance and technical assistance to CBO partners on an as-needed basis in connection with participation in the WYNYC network.

• Provide feedback on workflows and assist with troubleshooting to improve processes, quality of referrals, and access to services.

· Participate in all meetings and training as requested, maintaining current knowledge of information relevant to the position.

· Assist the team with other tasks and activities as needed.

Qualifications and Skills:

· B.A. or B.S. degree with coursework in community health or related field.

· Bilingual in Spanish, preferred.

· 3-4 years professional experience.

· Familiarity with SNAP eligibility rules are a plus.

· Eager to learn new skills, services, and resources.

· Experience working with and/or enthusiasm for supporting vulnerable New Yorkers of diverse backgrounds.

· Possess a positive, helpful, service orientation.

• Excellent communication and listening skills, patience, non-judgmental attitude, and ability to show empathy.

• High degree of self-organization and ability to work independently, self-organize and maintain a caseload of clients to work with.

· Ability to rapidly navigate between different technological platforms and systems.

• Ability to work effectively with a diverse work team; possess cultural competency skills and be detailed-oriented.

· Ability to keep track and document activities performed following instructions from supervisor.

• Excellent team player with the ability to be flexible, work collaboratively both internally and externally.

· Demonstrates experience in identifying and solving problems in a constructive way.

• High level of professionalism (such as timeliness, excellent communication with team members and supervisors, rigorous documentation).

· Salary: $50,000 - $50,000

NOTE: All applicants must comply with PHS’ vaccination policy. Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.