About the Role:

If you have a track record of success in leadership, B2B sales or account management and thrive off of a customer-centric, collaborative culture where you can make an impact, then we'd love to talk with you about this position within the RFPIO sales team.

The Manager of Account Management is a quota-bearing role, responsible for leading a team of account managers, renewal and upsell revenue opportunities within current RFPIO clients. Ideal candidates prioritize team success, long term customer satisfaction, and the success of new product adoption by current customers. A successful Manager of Account Management will mentor and grow the internal Account Management team, cultivate strategic relationships with account stakeholders, lead the transition of accounts to our new support model, focus on renewals and upselling, and be able to effectively network with contacts to map out key players in accounts and help facilitate their goals.

As a member of this rapidly growing team, a Manager Account Manager will have a direct impact on RFPIO's go-to-market strategy, and will provide prospective customer feedback that will directly impact the development and improvement of the company's cornerstone software.

Essential Functions

• Lead and motivate other members of the Account Management team.
• Manage team of 6-8 Account Managers
• Proactively enable team to uncover potential sales opportunities through outbound calling, written communication and referrals from technical support/professional services
• Assist in planning the department objectives and growth trajectory
• Hire and train new team members.
• Achieve or exceed monthly revenue targets
• Clearly document pipeline activity in Salesforce
• Call coach joining calls or using Gong.
• Work with key players to create an action plan to map our services to account needs and goals
• Manage the upgrade/renewal process and work with the Contract Department to finalize agreements
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Provide senior management with an accurate forecast and report weekly on teams activity of thee team

Other Duties

• Remain current on competitive products, RFP processes and account business objectives
• Drive new product adoption by presenting value-added services
• Build strong working relationships across Sales, Product and Customer Success teams
• Work closely with Customer Success team to increase customer retention
• Normalize product costs and price increases for renewing customers
• Other duties as assigned

Experience

• Bachelor's degree in Business, Finance or Operations is a plus
• 3-5 years working as a leader in B2B sales or account management, ideally in a SaaS, tech, or tech-adjacent industry.
• Experience using MEDDPPIC as a qualifying deal inspection is a plus
• Experience responding to RF(x)'s or proposal management is a plus
• Must be capable of working on multiple projects concurrently with minimum supervision
• Strong leadership and mentorship skills.
• Experience with talent and performance management, including interviewing, hiring, and coaching team to optimal performance

Knowledge & Skills

• Excellent written and verbal communication skills
• Demonstrated ability to manage a global account base
• Has a strong work ethic and is able to independently drive sales efforts
• Able to effectively address challenging questions and provide innovative solutions to complex problems