Job description
Come Build Your Career Under OUR Roof
Job Description:
The Sales Development Representative I will work to strengthen our presence in the industry and within identified target account groups to maximize all potential opportunities provided. The Sales Development Representative I will work multiple sides of the customer interface to assure GAF bid and job securement opportunities and support strategic growth initiatives.
Specific responsibilities include, but are not limited to:
- Direct Product/Opportunity Sales - Increase sales by closely monitoring job activity as reported on construction services (Dodge, Reed, etc.), qualifying leads provided by marketing and field sales reps.; prospect and qualify new opportunities through multiple programs (Hoovers) and other methods of investigation.
- Generate new and repeat sales by driving specification opportunities and by providing product and limited technical information in a timely manner.
- Determine customer needs, requirements, and expectations in order to present Challenger insights and recommend specific products and solutions.
- Recommend alternative product solutions based on customer options.
- Proactively “sell” items needed by customers to increase profitability and customer satisfaction; resulting in strengthened customer loyalty.
- Fostering Product Awareness - Understand product selling stories and communicate to assure specification opportunities and build customer loyalty.
- Utilize CRM to keep detailed notes and information on existing and potential customers – for corporate transparency and use by all who touch customers.
- Educate customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction when necessary.
- Communicate with customers to ensure ongoing customer satisfaction and resolve any issues or complaints.
- Information/Documentation Maintenance - Utilize CRM to qualify leads and opportunities. And build Contact and Lead databases
- Fill requests for catalogs, information, or samples as required.
- Identify trends in customer satisfaction or dissatisfaction.
- File Maintenance - Create, align, and maintain customer files in CRM on new targets/accounts not previously known or recognized.
- Perform other duties as assigned.
Requirements:
Bachelor’s Degree required or 3-5 years related experience
Technical knowledge/skills:
- Proficient with CRM, and other common office equipment and corporate software.
- Proficient computer skills including MS Word, PowerPoint, Excel, Outlook, and Microsoft CRM.
- Working knowledge of consumer preferences, product developments, and GAF solutions.
- Maintain and increase industry knowledge by reading trade publications and by attending meetings, vendor training, and trade shows as deemed appropriate.
- Advanced knowledge of order life cycle and commercial sales cycle.
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