Job description
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The Sales Assistant is responsible for assisting supporting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.
Responsibilities and Accountabilities
- Provide sales support to Travel Consultants as assigned.
- Maintain A&K service and communication standards.
- Act as point of contact when a Travel Consultant is not available including but not limited to vacations, meetings, and training.
- Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
- Create and format proposals from routings or custom itinerary as provided from DMCs utilizing itinerary “blocks” or as built in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
- Monitor DMC correspondence to ensure all confirmation has been received for services and send final itinerary to DMC to ensure quality control
- Follow up with guests/Travel Agents on additional services requested, collect missing information, and itinerary details. Communicate updates to DMC or appropriate parties
- Monitor TC Mailboxes for operational actionable items on daily basis
- Prepare personalized documents
- Create special inclusions in collaboration with Travel Consultant
- Research competitive online pricing
- Coordinate and drive updates with Travel Consultant on all reporting
- Collaborate with Travel Consultant when gaps in services are identified
- Ensure that booking financials are balanced, process payments, all extra services are paid in full and appropriate notations in record regarding booking margins in order to release final documents.
- Assist Guest Relations when post tour issues require investigation into historical documentation
- Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues and vendors
- Special projects or other related duties as required.
- Develop knowledge, skills and abilities in the areas of:
- Proper telephone etiquette and sales techniques
- Writing skills
- Accounting and costing protocol and procedures
- Geography
- A&K DMCs and Third Party Suppliers
Skills and Abilities
- Strong multi-tasking skills and flexibility required
- Global Geography and destination knowledge
- Detail oriented with excellent organizational skills
- Accuracy with data entry required
- Ability to work in a team environment
- Ability to work independently and within specified deadlines
- Excellent verbal/written communication skills and phone demeanor
- Must be proficient with all Microsoft Office applications and internet search engines
- Basic Sabre skills preferred
- Knowledge of Internet search engines
- Must read/write/speak English
Education and Experience
- Travel School or college degree preferred
- High School diploma required
- Relevant travel industry experience preferred
Special requirements
- Evening, weekend and approved overtime may be required
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your desired salary or hourly rate?
- How many years of Travel Industry experience do you have?
Work Location: Hybrid remote in Downers Grove, IL 60515
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