Job description

Come Join The Party!

At Party City, we inspire joy by making it easy for our customers to create unforgettable memories. We operate more than 800 company-owned stores throughout North America, and we have the broadest and best selection of celebration goods in the industry. We connect our customers to everything they need for life’s many celebrations and our Store Teams have the energy and enthusiasm to provide a fun and fantastic shopping experience!

What Do You Bring To The Party?

· Do you have prior retail management experience?

· Can you lead a team in a dynamic and fast-paced environment?

· Are you obsessed with ensuring that your customers are beyond satisfied?

· Are you adaptable and able to manage change daily through your team?

· Do you have strong communication skills and the ability to build relationships with your team and customers?

Does this sound like you? Interested in joining the Party? Check out our Team Lead (Supervisor) position description below!

Customer First Mindset

· As a Team Lead you will be responsible for executing best-in-class sales and service strategies.

· You will exemplify friendly in-store and curbside shopping experience and reinforce exceptional customer service behaviors delivered by your Store Team with recognition and praise.

· You will leverage technology to enhance the customer experience.

· You will enable the Store Team to thrive in a fast-paced environment by role modeling an It Can Be Done attitude.

Deliver Results

· You will be responsible to help deliver on sales, profit, and service targets, and all key omnichannel strategies and metrics.

· You will master all omnichannel service platforms, including in-store pickup, delivery, curbside pickup, and others.

· You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.

· You will assist the Store Team Leader (Retail Store Manager) with team onboarding and training.

· You will direct and coach Store Team Members.

· You will support the Store Team Leader in holding associates accountable to expectations.

· You will be responsible for creating an environment that promotes associate engagement and retention.

· As part of the Leader on Duty (LOD) team, you will be responsible for other various processes and procedures to ensure an efficiently operating store.

· You will be expected to work a schedule that aligns to customer and business needs (this includes early mornings, evenings, overnight shifts, and weekends).

Physical Requirements

· The replenishment process requires you to lift, push and pull up to 25lbs daily.

• Cleaning, store recovery, setting plan-o-grams and maintaining endcaps

· Climbing ladders to re-stock and obtain merchandise for our customers

· Ringing transactions on a register

· Utilizing our helium system to fulfill customer orders

Job Type: Full-time

Pay: $16.00 - $18.50 per hour

Ability to commute/relocate:

• Ft Walton Beach, FL 32548: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Sales and Customer Service: 2 years (Required)
• Inventory M: 2 years (Required)
• Operations management: 2 years (Required)
• Retail management: 3 years (Preferred)

Work Location: One location

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