Job description

Rosella was founded on the principle to nurture the uniquely interconnected relationships that make up our ecosystem. Our team utilizes their vast knowledge from previous kitchen careers to create seasonal menus that feature fan favorites and newer items with regionally focused wine lists.

The food at Rosella highlights often overlooked, domestic species with an emphasis on sustainability, offering locally caught fish and shellfish, all approved by either Seafood Watch or NOAA prior to appearing on our menu.

The Restaurant Manager is responsible for creating and orchestrating overall restaurant procedure with the ultimate goal of maintaining revenue, profitability and quality goals. This individual should possess strong communication skills, strong problem solving skills, exceptional team building skills and able to establish a friendly atmosphere of superior guest service and product quality. This position requires strong supervisory and organizational skills and solid written, verbal and interpersonal communications skills.

Major responsibilities include handling and maintaining all reservations, responding to guest needs, ensuring safety and security, performing administrative tasks, and training, maintaining and managing a motivated and skilled work force while giving exemplary performance for the staff to follow. The ideal candidate will have the ability to run the entire room effectively and be a general on the floor. Directing all aspects of the front of the house.

Restaurant Operations:

• Works directly with the Director of Operations, and brand founders to effectively manage all aspects of the food and beverage operations and staff
• Demonstrates exceptional fiscal management skills, including financial analysis, adhering to budget and forecasts, labor and inventory control, and P&L oversight
• Empowers restaurant staff and managers to deliver great guest service by encouraging responsiveness to guest needs
• Ensures restaurant standards contribute to the delivery of consistent and exceptional guest service
• Responsible for management and maintenance of the reservation system
• Responsible for coordinating and booking private events
• Responsible for responding to all inquiries about the restaurant and experience via email, answering in-coming telephone calls and mail correspondence; greeting or directing restaurant and hotel guests
• Responsible for management of dining room floor
• Properly completes new hire paperwork and all onboarding requirements per Human Resources Department
• Ensures that new hires are properly trained, provides with training manuals and resources, pairs with veteran employees as trainers and point of reference, and ensures they pass test prior to being live on the floor
• Ensures employees have all tools they need to be successful; communication on upcoming events, updated menu resources, proper scheduling, daily preshifts
• Must be able to fulfill the following requirements; work under pressure, ability to multi-task, ability handle paperwork, work under constant interruptions and answer multiple questions
• Greet guests and provide requested information, reservation detail, KRC overview
• Responsible for overall cleanliness and maintenance of restaurant
• Ensures the bars are clean, orderly and well presented to the guests
• Orders beverage, dry goods, non alcoholic beverage items as needed, or as directed by the brand founders and beverage director
• Assist Director of operations with execution of special events
• Responsible for maintaining exceptional service levels for all events
• Serves as the Manager on Duty

Guest Service:

• Proactively manages all guest interaction and complaints
• Engages in clear, consistent communications with leadership and restaurant staff on a frequent basis
• Ensures that each and every guest is served efficiently and effectively
• Must know how to prioritize, delegate and respond in a timely fashion
• Must be a good example while working alongside team members
• Ensures all new hires are trained to meet service standards and follow all training procedures
• Communicates to guests about restaurant and hotel promotions, local attractions and points of interest
• Ensures employees know policies, pay procedures, bonus plans, and benefits
• Helps to develop management talent by acting as a mentor for direct reports
• Uses ongoing safety training to minimize workers’ compensation claims
• Monitors and maintains acceptable turnover levels
• Communicates repairs and preventative maintenance issues with General Manager, Manager of Operations Support, Maintenance Manager, and brand founders.

Fiscal:

• Track cash deposits and payments/deposit schedules on all events
• Petty cash and credit card reconciliation
• Payroll reporting and submission

Marketing:

• Collaborates and assists with company’s social media efforts

Human Resources Management:

• Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating to maintain a skilled, qualified work force
• Maintains a positive, cooperative work environment between staff and management
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service
• Ensures personnel files are accurate and comply with local and federal regulations
• Ensures dining room staff know responsibilities and manage against those responsibilities

Profit Management:

• Adjusts schedules according to fluctuating business levels
• Maintains proper and appropriate pars of inventory of supplies
• Tracks beverage costs and prices items appropriately to ensure costs are in line with budget

Safety and Security:

• Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals
• Recognizes and corrects conditions which may create security, fire or accident hazards
• Maintains MSDS sheets

Additional Responsibilities:

• Must be ready to regularly work an energetic 50-60-hour workweek
• Must be able to be on feet for the entire length of the shift
• Must be able to lift 50 lbs
• Working knowledge of Microsoft Word, Excel and Point of Sales systems
• Any other duties assigned by Supervisor

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.