Job description
SUMMARY:
The Technical Support Technician is responsible for assisting with internal systems item set up across multiple Baxters North America production facilities. The role reports directly to the Packaging Engineer but will have dual responsibilities as the duties carry over into product development and data management. The position works collaboratively with technical services, manufacturing, product development, quality, and supply chain functions to assure products consistently deliver on product design.
KEY DUTIES & RESPONSIBILITIES:
Organization and maintenance via Sharepoint of electronic technical documentation related to packaging die lines, artwork, and material specifications.- Develops and maintains packaging process guides for the production floor.
- Assists with initiating MOC’s relative to soft and hard changes including inventory tracking and run out plans for both ingredients and packaging materials.
- Assists procurement team with capturing necessary information for material rejections, in process packaging quality issues and claims submitted back to vendors.
- Assists PD team item set up process relating to ingredients, batching processes, product formulation, QC specs, finished good set up and product extensions between plants.
- Updates pre production BOM’s with relevant processing information.
- Utilize Microsoft Office applications including proficiency in Excel
- Participate in team and departmental activities.
- Other duties as assigned
QUALIFICATIONS
Ability to read, analyse, and interpret technical documentation.- Master Data Management experience is recommended
- Ability to manage time effectively
EDUCATION & EXPERIENCE
Bachelors degree or High School diploma with 2 years lab or food manufacturing setting required- Quality & HACCP training a bonus
- Thermal processing experience and red zone experience a bonus
- Experience with Microsoft Office applications.
WORKING CONDITIONS & REQUIREMENTS:
Work is performed during the day and/or evening in a laboratory, production, or office environment. Work must be done on site.
The noise level in the work area ranges from quiet to loud. While performing the duties of this job, the employee may be regularly required to stand, reach with hands/arms, stoop, and lift or move up to 40 pounds. Full time, 40-hour work week with occasional over time support on weekends or evenings to support business needs.
Candidates are required to pass a drug test prior to beginning employment.
Candidates should be prepared to submit 2-3 contacts for professional references.
COMPENSATION PACKAGE
Matching 401(k) up to 4%- Comprehensive Benefits Package to include Medical, Dental and Life Insurances
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