Atria Wealth Solutions, Inc. (Atria) is a wealth management solution holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions, and their clients. Headquartered in New York City, Atria’s broker-dealer and investment adviser subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices.

We are looking for a Dealer Maintenance Manager, to oversee, manage, and lead functions of the Dealer Maintenance Group for Atria. Responsible for streamlining the process of Advisor Updates for Atria with the vendor companies and in the Back Office systems. Works closely with New Accounts and Licensing/Registration to confirm adequate paperwork and licensing related to Advisor changes. Additionally, responsible for structuring and leading testing efforts as commissions moves towards Unio Atria wide.

Location: This position may be done HYBRID out of one the following home office locations:

• 10150 Meanley Drive, San Diego 92131 Syracuse
• NY: 100 Madison Street, Syracuse 13202

The anticipated annual base salary range for this position is $75,000 to $95,000. Exact compensation may vary based on skills, experience, and location.

What you will do:

• Develop processes and procedures that will aide in continuous improvement related to departmental performance and efficiency.
• Build and maintain trusting relationships with Programs and Advisors, including proactively soliciting feedback to maintain and improve on high service levels.
• Coordinate testing efforts for Dealer Maintenance (DM) related projects and processes within Unio and all associated back-office systems.
• Coordinate testing efforts across the Atria organization various projects and enhancements.
• Responsible for working with departmental heads to obtain testers that can assist in testing and validating commission related processes and enhancements.
• Responsible for maintaining testing timeframes for commission and DM testers, reporting to Management and Training and Development.
• Responsible for developing periodic quizzes to test the knowledge and skills of DM and Commission Unio users
• Ensure all departmental emails, phone calls, and service request, for DM are handled timely and effectively
• Manages incoming and pending Zendesk tickets, providing status updates and reporting daily for Dealer Maintenance
• Resolves escalated commission issues for Programs and Advisors for Dealer Maintenance related inquiries
• Ensures desktop procedures for the DM team are maintained.
• Responsible for annual performance appraisal for direct reports

What you will supervise others to do:

• Oversee Dealer Maintenance Coordinators across the Atria enterprise to streamline the process of representative change request, address updates, and sponsor company related updates.
• Promote and manage cross training across the DM staff
• Manage day-to-day DM functions and provide training and support to DM staff
• Develop and grow DM staff according to each individual’s needs and goals
• Ensure work is processed in a timely manner and accurately

Must haves:

• Education or 5 years related experience and/or training.
• Previous supervision experience with ability to energize and excite team members to exceed expectations.
• Requires experience in the following areas: developing workflows, preparation, conceptual level presentations, and project management skills.
• Must possess excellent organizational skills and strong attention to detail. Must also have strong multi-tasking skills.
• Possess high ethical standards including honesty, integrity, and dedication
• Proficient with Excel, Word, Outlook, and 10-key by touch. Must be able to master Confluence, Jira, and learn new processes quickly.

• Strong oral and written communication skills
• Strong attention to detail, including the ability to identify risk and when existing controls are not sufficient
• Ability to adapt and work well within a fast-paced environment
• Self-motivated, with the ability to multi-task on a variety of projects

Preferred:

• Securities/ Broker Dealer experience

Why work at Atria?

In addition to a competitive salary, we provide a full benefits package that includes:

• Medical insurance
• Dental insurance
• Prescription drug benefits
• Vision insurance
• Retirement savings 401(k) plan with matching
• Paid time off
• Paid holidays
• Critical illness insurance
• Veterinary pet insurance
• Employee assistance program
• Life insurance
• Short & long-term disability insurance
• Legal plan

At Atria, we consider Diversity, Inclusion, and Belonging to be essential to our success, and we are working to integrate it into the fabric of our organization. Our commitment to Diversity, Inclusion, and Belonging is key to our culture and values, and critical for great products, and satisfied customers.

Atria Wealth Solutions, Inc. (Atria) is a wealth management solutions holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions and their clients. Headquartered in New York City, Atria’s broker-dealer subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices.

Atria’s broker-dealer subsidiaries include CUSO Financial Services, L.P., Sorrento Pacific Financial, LLC, Cadaret Grant & Co., Inc., NEXT Financial Group, Inc., Western International Securities, Inc., and SCF Securities, Inc. Atria’s subsidiaries together support nearly 2,500 financial professionals and over 200 financial institutions with over $100 billion of assets under administration. For more information, please visit www.atriawealth.com.

Atria Wealth Solutions and its affiliated entities are equal opportunity employers that are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atria Wealth Solutions and its affiliated entities make hiring decisions based solely on qualifications, merit, and business needs at the time

It’s time for the next step in your career. Apply now.

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