The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. The ODJFS develops and supervises the state’s public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, child care, and child support programs. ODJFS’ mission is to improve the well-being of Ohio’s workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio’s most vulnerable citizens.

This position is held within the Office of Legal and Acquisition Services

NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applicants from all other candidates will only be considered if an internal OCSEA/AFSCME applicant is not selected for this position.

Remote Work Details: This position, upon approval, may work remotely and require occasional in-person work for training, meetings and other operational needs. Successful candidates must have and maintain internet at their remote location during normal working hours. Employees will have access to shared workspaces at an ODJFS location. Employees must reside in Ohio and within a reasonable distance to their assigned work location to respond to workplace reporting requirements.

WHAT YOU’LL DO

Under general direction, responds to inquiries for information and/or complaints that require indepth knowledge of applicable laws, rules, policies and procedures as they pertain in given situation and independently determines appropriate action for resolution and operates personal computer and/or computer terminal to enter, update, correct, delete or send data, retrieve/look-up data to verify/give out information or give status of file/case, or schedule and reschedule rooms, appointments, hearings, meetings, register customers, log and track calls and/or other information (e.g., movement of file; status of appeal; outcome of appeal; all materials received relative to appeal) and/or compose and/or generate reports and correspondence: completes reinstatement of fair hearing benefits/program eligibility in computer system (e.g., Ohio Benefits Worker Portal; Client Registry Information System-Enhanced) (e.g., inputs consumer information; utilizes Eligibility Determination Benefit Calculator [EDBC] in the Ohio Benefits System; verifies fair hearing benefits when a hearing is timely requested; reinstates benefit at the level the County Department of Job and Family Services [CDJFS] caseworker had already determined prior to the adverse action); responds by phone, in person, or in writing to customer, county, sensitive inquiries, and legislative inquiries regarding state hearings and the establishment and closure (post hearing decision) of fair hearing benefits; enters dispositions of state hearings into Hearing and Appeals Tracking System (HATS X); participates in establishment and closure of fair hearing benefits of other human services programs (e.g., Medicaid Modified Adjusted Gross income (MMAGI); Food Assistance; Cash Assistance).

Coordinates with coworkers and utilizes various methods of learning (e.g., webinar; procedures manual; desk aids) to receive and provide training on job duties; utilizes personal computer and applicable software applications (e.g., Excel; Crystal Reports) to prepare and produce production reports and other types of reports and records; makes copies of records and completes judicial review requests.

Performs other related duties as assigned (e.g., participates in staff meetings; travels to attend training as required; maintains logs, records and files).

WHAT'S IN IT FOR YOU

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

• Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

• office practices & procedures;
• public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;*
• typing/keyboarding.
  

• operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);*
• operation of personal computer or computer terminal.

• apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context;
• handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate;
• collate & classify information about data, people or things;
• prepare &/or maintain accurate records & reports;
• work alone on most tasks.