Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
Responsibilities
- Process and track transactions including time sensitive or exception remittances to ensure timely posting
- Apply federal regulations to loan and deposit processing
- Identify and make processing decisions on remittances that require special handling based on sender, condition of remittance, established procedures and applicable processing system
- Key routine and exception items in all remittance processing platforms
- Process member account transactions via ETS and Branch Capture; provide receipts and correspond with members
- Research various resources, databases, and systems (e.g., multiple NFCU, vendor, government, etc.) to determine appropriate action
- Interpret member intentions based on check, voucher, or account attributes when information is unclear or not provided and appropriately execute instructions provided by the member
- Collaborate with internal and external business contacts to resolve rejected items and questionable remittances (e.g., misapplied or un-posted funds, clarification of posting intentions, etc.)
- Determine negotiability or acceptance of financial instruments (e.g., personal/third party checks and/or Navy Federal drafts), according to organizational policies and procedures/member’s instructions and returns non-negotiable or incomplete remittances
- Research member accounts and determine funds entitlement or distribution for proper allocation of remittance or check deposit
- Track, analyze and resolve transaction discrepancies and unresolved postings to include preparing related documentation and adjusting member accounts
- Determine potential risks associated with escalated remittance items and authorize processing based on risks for each service channel
- Identify patterns of activity indicating possible fraud or account abuse
- Take action and respond to situations/pattern of activitiy indicating potential fraud or abuse
- May ensure timely and accurate distribution of mail while adhering to mail handling security procedures
- May identify and sort mail remittances by hand and/or operating extraction and scanning equipment
- Log items out to other departments using express mail or database tool
- Respond to inquiries; offer solutions to members, other business units and external organizations
- Coordinate ATM maintenance and reconciliation; make recommendations and execute service decisions on settlement, cash replenishment, service calls vendors and discontinuation of service
- Performs other duties as assigned
Qualifications
- Experience in an accounting or banking operation, preferably dealing with payments, transactions, and balancing
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective keyboarding/typing skills
- Effective verbal and written communication skills
- Effective skill performing mathematical calculations and working accurately with numbers
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Effective skill following and completing computer delivered instructions
- Effective research, analytical, and problem solving skills
- Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
- Desired – Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
- Desired – Exposure to remittance processing operations and associated equipment
- Desired – Familiarity with Navy Federal products, services, programs, policies and procedures
- Desired – Familiarity with Navy Federal processes and different types of transactions
Hours: Monday,Tuesday & Thursday, Friday - 10:00AM - 6:30PM. Saturday 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
On Campus/Site (NOT HYBRID)
Essential Personnel (this person would be categorized as essential personnel. More details will be discussed during interview process)
Salary Range: $22.00 - $26.00 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 04/25/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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