Job description

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY
Regional Service Supervisor manages assigned region to ensure that clients’ in-home care needs are met while maintaining compliance with Federal/State Regulations and program rules. Oversee daily intake/referral processes, local payroll processes, and AR processes to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Train Service Coordinators and Administrative Staff in company Policies and Procedures.
• Supervise and coach a team of assigned employees.
• Assist in identifying and implementing process improvement efforts.
• Conduct and monitor advanced reporting and oversight activities for regional operations.
• Oversee the enrollment of clients and employees in services.
• Oversee local payroll, authorization, and AR operations.
• Communicate effectively with referral sources, clients, and employees.
• Conduct business in accordance with state, federal, program, and contract requirements.
• Oversee client assessments and home visits.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit computer efficiency.
• Demonstrate dependability.
• Demonstrate effective problem-solving and decision-making skills.
• Lead and monitor deliverables and ensure the timely completion of projects.
• Participate in and assign professional development and training activities.
• Collaborate with stakeholders regarding the delivery of services.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Market services to referral sources.
• Other duties as assigned.

JOB LOCATION: Hybrid - Las Cruces or Roswell Office

QUALIFICATIONS

• Must meet one of the following educational criteria (Based on Program Specific Requirements):
• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly - or –
• 6 years’ experience serving individuals with disabilities OR combination of education and experience
• Must maintain reliable transportation and valid insurance for in-state travel
• Must be able to successfully pass a background screening
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
• Reliable transportation required
• This position may be hybrid between an office and home office. Hybrid employees must provide their own reliable home internet.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Las Cruces, NM 88001

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