Summary

Job Duties

• Manage, supervise, and/or conduct written and oral communications with internal/external customers regarding policies, services, and program-related matters, including public-outreach programs, presentations, orientations, and reports. “Customers” may be defined at varying levels from members of the general public to elected officials and representatives from other jurisdictions.
• Manage, supervise, conduct and/or participate in the investigation of, response to, and resolution to internal and/or external customer conflicts, complaints and inquiries - the scope of which may include services, policy issues, revenue reporting and auditing.
• Prepare or supervise others in preparing written responses for signature of superiors.
• Manage and/or supervise the development and implementation of business practices to monitor customer base and enhance outreach efforts.
• Lead, supervise, and support a dedicated staff with a shared vision and sense of purpose, creating ongoing opportunities for learning, growth, innovation, and creativity.

Experience, Qualifications, Knowledge, Skills

Required Qualifications:

• 
  Demonstrated, progressive experience scheduling programs, activities, or athletic facilities.
• Demonstrated, progressive experience working with a scheduling software system.
• 5 years of experience supervising staff.

The Successful Candidate Will Have the Following Competencies:

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Preferred Qualifications:

• ActiveNet software experience.
• Experience working in a public service setting.

Supplemental Information

Working Conditions:

• 
  Work Location: This position is primarily teleworking and the King Street Center, 201 S. Jackson St., Seattle, WA 98104.
• Work Hours: This full-time position works a 40-hour work week.
• FLSA Status: This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible.
• Union Representation: This position is not represented by a union.

Telecommuting Requirement:
The work associated with this position will be performed predominantly by telecommuting, with occasional onsite work and meetings, as influenced by business needs. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Who is Eligible:
This position is open to all qualified applicants. King County and the Parks and Recreation Division values diverse perspectives and life experience and encourages people of all backgrounds to apply.

Application and Selection Process:
Application materials will be screened for clarity, completeness including online application, cover letter and resume, and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate in one or more panel interviews. Applications without the following required materials may not be considered for this position.

• King County application
• Resume
• Cover Letter detailing your background and what you can bring to this position
• Responses to supplemental questions

For more information regarding this recruitment, please contact:
Jessica Fuqua at jfuqua@kingcounty.govor 206-848-0342.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.