RECREATION FRONT DESK TEAM LEADER
Full Time
Park City, UT 84060
Posted
Job description
JOB SUMMARY:
Under direct supervision of the Recreation Division Manager of the Park City Municipal Athletic and Recreation Center (MARC), the Front Desk Team Leader is responsible for providing information to customers and staff regarding all recreation programs and facilities in a professional manner with an emphasis on customer service. This position works as a facility/front desk supervisor at the MARC.
EXAMPLES OF TYPICAL JOB DUTIES:
- Trains, schedules, and supervises PC MARC front desk staff.
- Assists with recruiting, hiring, performance reviews and disciplining of employees.
- Works with the public resolving complaints and general facility user relations.
- Maintains receipts, records, balances cash payments, and completes daily reconciliations; submits to finance per the city’s cash handling policy.
- Maintain cash register GL codes and discounts.
- Manages gift certificates for front desk.
- Works closely with another Team Leader to keep consistency and support across the front desk team.
- Enforces patron compliance with PC MARC rules and regulations to ensure safety and a pleasant recreation environment.
- Schedules meetings and parties in facility; orders supplies and facilitates birthday parties, sets up and oversees clean-up.
- Works scheduled shifts at the PC MARC front desk. Responsible for following opening & closing procedures at PC MARC.
- Provides coverage for front desk shifts when part-time staff are unavailable.
- Assists the Recreation Division Manager in overseeing full-time Front Desk associates.
EDUCATION AND/OR EXPERIENCE:
Required:
- Must be at least eighteen (18) years of age.
- At least one (1) year of customer service.
- High School Diploma or equivalent.
- Valid UT driver’s license.
- Able to obtain First Aid & CPR/AED Certification within six months (provided on site).
- Ability to obtain City National Incident Management System Certification within 6 months.
Preferred:
- Experience working with CivicRec and Play by Point tennis software.
BENEFITS:
Park City Municipal offers a variety of benefits including:
- Health insurance with premiums ranging from $0-$200 monthly, depending on selected plan.
- Annual merit increases based on performance.
- Vacation accrual starting at 10 hours/month, increasing every 5 years of service.
- Paid Sick Leave of 140 hours per calendar year.
- Paid Family Sick Leave of 120 per calendar year.
- Pet Insurance.
- Retirement options through the Utah Retirement System.
- Tuition Reimbursement up to $10,000 annually.
- Housing allowance for employees who live in the Park City School District.
- Transportation and Recreation – Free access to community athletic center (PC MARC), discounted skiing, tennis, ice rink, and golf; free UTA Transit Pass/Vanpool.
- Training and Development Opportunities.
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