Receptionist

Focus is a popular, rapidly growing, service oriented, property management company, seeks full time Receptionist to help assist residents with questions and concerns, provide great service and enhance office organization. We are looking for a positive, hardworking, trustworthy, and organized person with a strong ability to multitask. This is a great opportunity to gain an understanding of the inner workings of property management and real estate investing.

Responsibilities

• Set up appointments for employees, and send out any necessary communication
• Direct incoming calls to the correct department and follow up if needed
• Assist with building a strong service culture
• Processing bills and help residents if they have any questions regarding our Appfolio database or charges
• Organize files for billing, leasing and maintain all records accurately
• Direct visitors to waiting area
• Respond to all customer inquiries in positively and professionally
• Help in response to Google Reviews and any resident complaints.
• Assist in diffusing situations and identity solutions to various situations.
• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system

Qualifications/Skills

• Verbal and written communication skills to interact clearly with customers, vendors, and other employees
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Patience and listening skills to respond appropriate and interact positively with upset residents
• Interpersonal skills to create a pleasant experience for all residents, such as being personable and attentive.
• Excellent computer skills. Must be proficient in Microsoft Office including Outlook, Word, Excel and PowerPoint.
• Desire to be proactive and create a positive experience for others

Pay and Benefits:

• Flexible work schedule (Monday - Friday)
  
• Hands on job training
• Opportunities to promote within a growing company and gain additional responsibility and experience, gain insight and knowledge into personal finance/real estate investing after initial probationary period has been completed
• Supplementary benefits available (Dental, Vision, Short-Term Disability, Accident, and Life)