Job description

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Under the direction of the Program Manager and the general direction of the Program Director, the Program Representative II (PRII), implements variety of program area courses including evening and online and certificate programs.

The PRII is responsible for programming courses in UCLA Extension Enrollment Management System, quality controlling the website, and overseeing courses syllabi/modules' quality in Learning Management System (LMS). Duties may include program implementation, instructor relationship management, and monitoring academic quality of the courses. Additional responsibilities include drafting certificate review reports, compiling new certificate proposals, compiling instructor and course approval documents, assisting program manager and director in performing market research on potential new programs, in contacting advisory board members, and coordinating advisory board meetings, and other duties as assigned.

Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Please visit our website dedicated to our AEDI efforts as an organization: https://www.uclaextension.edu/about/equity-diversity-inclusion

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

10
Records

Qualifications

Required/Preferred

1. Ability to independently set priorities and organize workflow, determine and meet reasonable deadlines, and proactively adjust deadlines where appropriate and practical.

Required

2. Communication skills sufficient to be assertive, courteous, objective and diplomatic under difficult circumstances.

Required

3. Ability to speak effectively on a one-to-one basis and to groups, using appropriate vocabulary and grammar to obtain information, explain procedures and make presentations.

Required

4. Ability and willingness to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, dignity and respect.

Required

5. Superior writing and editing skills to compose and edit correspondence, promotional copy, and reports in a clear and concise manner, using proper syntax and grammar.

Required

6. Basic Supervisory skills, including the ability to provide guidance and support, delegate work appropriately, follow up on progress in a timely manner, provide constructive feedback and evaluate performance.

Preferred

7. Working knowledge of Microsoft applications sufficient to prepare correspondence, reports and spreadsheets.

Required

8. Ability to make independent and appropriate decisions, and discernment in determining when involvement is necessary by immediate supervisor or Program Director.

Required

9. Math and budgetary skills sufficient to monitor program expenses and prepare course budgets.

Required

10. Ability to travel to off-site locations to attend opening of classes, open houses, and other program related events using own insured vehicle.

Preferred

Additional Posting Information

Bargaining Unit:
99-Policy Covered

Application Deadline:
05-27-2023

External Posting Date:

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