Job description
The Product Center Order Management specialist contributes to our goal of providing customers with a superior Metrology System buying experience by proactively leading the ZEISS Product Center Order Process as an advocate for the customer. This position will work closely with the Customer Experience Specialist (CES) and the Customer Care team in the Sales Service Center (Domestic and International).
Responsible for effective and timely communication and problem resolution when conducting a technical review on an order, production sequence planning, and championing order fulfillment to meet the customer’s requested delivery date.
Works effectively with all internal departments and ZEISS affiliates to facilitate order fulfillment activities. Actively works to improve current processes and participates in projects as assigned.
Primary Duties and Responsibilities:
- Customer Champion within the Product Center
- Responsible to work with the U.S. Sales and Service Center, Production, Planning, Purchasing, Logistics, and ZEISS affiliates to determine product availability
- Represent Industrial Metrology, LLC in global or local process improvement programs
- Assure intercompany invoicing was successfully completed after PGI
- Process Cross Border Business purchase order requests for applicable international transactions managed by the Product Center.
- Legal control and Quality Audit Compliance
- Inform Supervisor and/or Manager of important developments, potential problems, and related information necessary for effective management
- Support Supervisor and/or Manager as necessary with other tasks including but not limited to: producing reports, analysis and review of orders, special projects, process improvement initiatives, providing back up to other Customer Care areas, and other duties as directed or assigned. Additional responsibilities may include acting as department contact, covering meetings, answering questions, and support for team members in Supervisor or Manager’s absence
Experience and Education Requirements:
- Bachelor’s degree plus 1-3 years of experience OR 7+ years of experience in customer service/care, sales administration, or related area. Export experience a plus
- Proficient in the use of a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
- Demonstrated ability to read, write, speak, and understand English
- Ability to add, subtract, multiply, divide, and calculate percentages is necessary
- Excellence in the following skills: Written and verbal communication, Service orientation, Attention to detail
- Above average ability in the following skills: Time management, Teamwork Problem solving, Handling stress, Self-motivation
- SAP experience preferred
Your ZEISS Recruiting Team:
Tracy Hollstadt
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