Job description
We are a mobile dental group looking for a customer-oriented service representative to act as a liaison between our dentists and our patients/customers. The right candidate will need to have good analytical skills, be patient, empathetic, and passionately communicative.
Responsibilities
- Manage large amount of communications, both phone and email.
- Identify and assess customers’ needs to achieve satisfaction.
- Keep good records of customer interactions.
- Follow communication procedures, guidelines, and policies.
Skills
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of customers.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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