Job description

Central Oregon Pediatric Associates (COPA), the largest pediatric practice in the region, is hiring a full time Patient Operations Specialist Resource who's hours will be Saturday-Sunday 7:30am-4pm in our Bend Clinic and Monday-Wednesday 7:30am-4pm rotating in our Bend and Redmond Clinics. If interested in this position please apply directly at www.copakids.com/pediatric-careers/.

At COPA, the purpose of the Patient Operations Specialist is to ensure patients have access to medical care through appointment Scheduling, Patient Check-in and Check-out as well as the My Health Portal. To ensure success in these areas of responsibility, patient operations team members must understand policies, rules, workflows, legal obligations (HIPAA, OSHA, PHI, etc.), and possess competent skills in varying software applications with outstanding attention to detail. The department is ultimately responsible for providing a family friendly environment which is welcoming to all people.

The role of the Patient Operations Specialist will include but is not limited to the following duties:

• Greeting and Welcoming Customers with exceptional customer Service in person and by phone
• Registration information verification in person and by phone
• Checks in patient properly and thoroughly without errors
• Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
• Fills in all required fields within EMR to ensure quality care
• Clear communication with nurse staff for proper daily flow
• Scanning and labeling documents into the proper locations
• Handing out correct forms to patients and parents for proper flow for providers and clinical staff
• Answering and transferring calls correctly
• Creating encounters to clinical departments, providers and other departments efficiently
• Scheduling future and same day appointments correctly (repeating date, time & location correctly)
• Insurance verification and knowledge of insurances
• Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
• Release of Information correct forms filled out
• Delivering labs and faxes the appropriate areas
• Restocking forms as needed
• Collection of money and copays by phone and collect in person
• Posting payments correctly and balancing tills
• Quality assurance of fee slips for processing
• Audits accounts for accuracy.
• Proper follow through with follow up appointments/check out
• Relays appropriate appointment detail and financial information to patients prior to appointments
• Exercises problem-solving and conflict resolution within provider schedules
• Knowledge of HIPAA & rules for medical records regulations
• Interpreting as directed if applicable
• Performs other related work as directed by immediate supervisor.

COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package.

Qualifications
Education & Certification: High school diploma or equivalent required.

Job Knowledge: Minimum two years of customer service required; medical office or call center experience preferred. Epic EMR experience preferred. Proficient with Microsoft Office Suite. Must be flexible and willing to work any COPA site. Ability to handle the changing needs of the department and organization. Ability to work well under pressure with minimal supervision. Schedule may include evenings, weekdays and weekends as needed by organization and to meet patient needs. Bilingual in Spanish and English a plus.

Physical Requirements: Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception. Must be able to wear appropriate personal protective equipment (PPE) as required.

Working Conditions: Work inside in a general medical office setting with ergonomically configured equipment. The employee is subject to hazards including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors. The employee has been identified as having the likelihood of occupational exposure to blood and other potentially infectious materials, therefore are included in the OSHA Exposure Control Plan with specification for preventing contact with the above materials. Travel between COPA clinics, business office and community partners as required.

As a healthcare employer in Oregon, COPA requires all employees to provide proof of being fully vaccinated for COVID-19 or provide proof for a medical or religious exception.

COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We are proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family.

COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service.

If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com.

About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive, and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We are committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond and is open seven days a week with extended hours and offers 24/7 telephone pediatric nurse advice.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 8 hour shift

COVID-19 considerations:
As a healthcare employer in Oregon, COPA requires all employees to provide proof of being fully vaccinated for COVID-19 or provide proof for a medical or religious exception.

Work Location: In person

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