We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

At North Okaloosa Medical Center, we believe in providing convenient care in a comfortable setting. With the help of more than 600 employees, 150 physicians on staff and more than $12 million of recent capital upgrades and renovations, we have created a caring place where clinical expertise and advanced technology blend seamlessly with sincerity and compassion.

We pride ourselves on our unique dedication to the community hospital experience. While we believe it’s vital to stay up to date with technology, we will never lose sight of what’s truly important – the human interaction that is crucial to providing quality care.

Our goal is to anticipate the needs and exceed the expectations of our patients and their families, ALWAYS. North Okaloosa Medical Center stands ready to meet the healthcare needs of the region. We are very proud of the services we provide and it is our goal to make you proud to choose North Okaloosa Medical Center.

In addition to offering a fully array of health benefits and 401(K), through North Okaloosa Medical Center, education and career development benefits, these help our employees meet their career, educational and financial goals:

• Selected positions are eligible for student loan refinancing, rate discounts and loan advice for personal or co-signed loans such as for their dependents.
• For most regular full and part-time clinical employees, North Okaloosa Medical Center will directly pay a portion of loan premiums as long as the employee remains current with payments, offsetting student loan balances up to $20,000 per employee.
• Any licensure or certification renewals required for full-time clinical employees are fully reimbursed, unless already provided at no charge, by the hospital.
• We also offer up to a $5,000 education assistance benefit that can be used for education related to the employee's present work assignment, be a requirement for a relevant degree or for a regular position within our facility.

Position Purpose:

The Patient Experience Champion/Patient Liaison will be responsible for the oversight of key components of the Service High Reliability Organization (HRO) in an ongoing effort to ensure alignment and the achievement of results across all components of the Patient Experience. Key components will include, but not limited to leadership development, patient perception of care, physician engagement and people engagement.

The Patient Experience Champion/Patient Liaison will be responsible for consistently leading and modeling the Standards of Behavior while coaching and onboarding hospital leaders and employees on achieving an optimal patient experience for patients through hardwiring standardized tools, behaviors and techniques. The PEC will serve as the Subject Matter Expert (SME) and point of contact on all matters related to the facility’s Patient Experience and HCAHPS performance. The PEC will serve as an extension of the critical role CEOs and CNOs must play to achieve consistent, top Service HRO Patient Experience results.

Serves as a liaison between patients and hospital staff, addresses patient concerns to obtain solutions to problems and concerns. The Patient Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. They work directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.

This individual will be viewed as a strong leader among his/her peers and have earned respect across the organization. The Patient Experience Champion/Patient Liaison will be selected by the CEO and CNO with support from the Regional President. This individual will have direct access to the hospital CEO and executive team on a regular basis. It is also strongly encouraged that the Patient Experience Champion/liaison engage the following groups/teams for additional support: CHS Hospital/Nursing Administration Administrative Assistant, Quality Department and Hospital HR Department.

Experience

• Minimum of 2 years of experience in a leadership role

Education

• Bachelors or better in Health Administration or related field