Description

SUMMARY

Provides clinical and/or administrative support in the Physician Office/Ambulatory setting.

ENTRY REQUIREMENTS

High School graduate or GED equivalent is required.

One year clinical experience in a Physician office, Ambulatory, or Healthcare setting is Preferred or minimum one year nursing clinicals preferred.

CENA or EMT experience preferred.

BCLS certification preferred and must be obtained within 6 months of hire and maintained.

Effective verbal and written communication skills are required.

ORGANIZATION

Reports to the Coordinator and/or Manager/Practice Administrator of Ambulatory Physician Practices.

POPULATIONS SERVED COMPETENCIES, INCLUDING AGE OF PATIENTS SERVED

Cares for patients in the age category(s) checked below:

__Neonatal (birth-1 mo) __Young adult (18 yr-25 yrs)

__Infant (1 mo-1 yr) __Adult (26 yrs-54 yrs)

__ Early childhood (1 yr-5 yrs) __ Sr. Adult (55 yrs-64 yrs)

__Late childhood (6 yrs-12 yrs) __Geriatric (65 yrs & above)

__Adolescence (13 yrs-17 yrs) X All ages (birth & above)

__No direct clinical contact with patients

SPECIFIC DUTIES

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  Supports the Mission, Vision and Values of Munson Healthcare.

• 
  Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

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  Promotes personal and patient safety.

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  Uses effective customer service/interpersonal skills at all times.

• 
  Demonstrates adherence to all policies and procedures.

• Strictly adheres to patient confidentiality.

• 
  Maintains a professional working relationship with staff members, ancillary services and medical staff.

• 
  Verifies that required patient electronic health record is updated.

• Provides personalized care for patients while assuring a timely patient flow through the office.

• 
  Act as an advocate for the patient in his/her interactions with health care services.

• Assist health care providers when requested.

• Assists with day-to-day operations as required for optimal patient care.

• 
  Attend staff development programs.

• 
  Directs own continuing education activities and keep skills current, expand knowledge base ad comply with recertification/registration requirements.

• Answers patient and pharmacy phone calls from a multiline phone system and relays messages to providers when necessary using the EMR.

• Perform all duties listed in department specific competencies.

• Performs other duties and responsibilities as assigned.