Job Summary: Reports directly to the Patient Access Director assists with the responsibility for the day-to-day operations of the Patient Access/PBX Communication areas and the primary registration functions to include Financial Counseling, Insurance Verification, Communications Area, and Cashiering. Assists the Supervisor/ Director with setting and meeting goals, monitoring employee’s productivity and developing staff through education and motivation. Promotes a friendly customer service area and provides continuity by instituting and/or enhancing procedures and system programs based on the hospital and/or industry changes. Responsibilities to include assisting in maintaining the department’s monthly schedule to ensure registration areas are staffed based on the needs of the department,24 hours / 7 days a week. Responsible to complete payroll procedures. Maintain the regulatory requirements including Title 22, TJC compliance, EMTALA, and HIPAA

ESSENTIAL RESPONSIBILITIES:

• Oversees the daily activities of the specific registration area to insure departmental standards are being met along with monitoring and maintaining patient flow.
• Assists Supervisor to ensure all personnel and department policies/ procedures are being followed.
• Sets an example for staff to follow and exemplifies the ability to register all patient types while exceling in the core functions performed by the Patient Access staff.
• Maintains QA statistics (including patient wait times, etc.) and report results to the Supervisor.
• Secures all necessary signatures for treatments (i.e. release of medical information, assignment of Insurance benefits and payment of services from legally responsible patients).
• Ensures that all registration documents are being scanned at 100%.
• Assists Supervisor in educating registration staff of any changes pertinent to their roles and with onboarding new hires.
• Monitors collection statistics and is responsible for collecting copays/deductibles as well.
• Assumes on-call responsibilities to insure adequate staffing exists and utilizes problem-solving skills when appropriate.
• Responsible for making sure that ordered supplies are put away and downtime packets are readily available.
• Assists in resolving all employee and patient concerns for the particular department.
• Performs other job related duties as assigned by the Registration Manager/Supervisor.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Education/Experience:

• High school graduate or job-related work experience equivalent.

• Two years hospital admitting experience preferred

Must be completed prior to start date:

• BCLS Certification Required

• AB508 Training Required when working in Emergency Department

ADA/Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.

• Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.