Job description

JOB DESCRIPTION – SHOP COUNTER COORDINATOR

GENERAL RESPONSIBILITIES:

The Shop Counter Coordinator job focuses on providing support for our organization’s servicing of equipment for sale or in need of service repairs. Ensure machines are provided with the necessary parts to be serviced on time, to the proper and agreed upon quality standards consistent with the customer’s expectations.

This position reports to: Warehouse Manager/Parts Manager

SPECIFIC FUNCTIONS:

• Provides a high level of parts coordination for internal and external customers requiring machine service.
• Keeps orderly records of all invoices and special-order parts.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Issues credit for parts returned.
• Organizes and maintains parts for service in the most efficient layout.
• Notify Service Technician on parts arrival.
• Assists in establishing and maintaining a special-order part system.
• Maintains proper logging and saves parts from each job for warranty and customer request purposes.
• Understands and ensures compliance with manufacturer warranty, policy, and procedures.
• Understand and control of service parts inventory.
• Receive and process all parts orders for service jobs.
• Make sure requests for parts are billed on service repair order.
• Prepare items for returns and shipping.
• Notify Service of shortage & damage discrepancies.

Job Requirements/Qualifications:

• Parts department experience a plus
• Computer proficient with Microsoft Office programs
• Ability to read and comprehend written instructions and information.
• Excellent oral and written communication skills.
• Strong record-keeping and organizational skills
• Able to read inventory lists and match the correct parts with job
• Be a dedicated, energetic, team player.
• Follow Company Safety policies and procedures.
• Valid Driver’s License w/ acceptable driving record

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Wallingford, CT 06492: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Parts Counter Sales: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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