Parts Advisor - Busy dealership in the Baltimore area has an immediate opening for a Counter Parts Advisor.

Essential Duties:

• Provide high level of service to internal and external customers
• Sell parts over the counter to wholesale and retail customers. Must be friendly, professional and efficient when working with customers and co-workers. Provide the same high level of service to other Dealership departments as to customers
• Handle telephone calls from both wholesale and/or retail accounts, providing price quotes and other information. Promote additional parts sales by suggesting related items and seasonal lines. Coordinate activities to ensure the correct part is identified and obtained. Apply information found in technical publications, periodicals, bulletins, etc.
• Notify Parts Manager or Assistant Parts Manager of out-of-stock parts or shop materials and report discrepancies that need immediate attention
• Clean, revise and update parts and accessories displays
• Determine correct parts numbers and “pick” parts for orders received
• Help maintain parts stock in orderly condition. Assist with regular parts inventories and the selection of parts for return under the parts obsolescence protection program. Assist in physical rearrangement of layout
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure customer is exposed to the full product line
• Notify the Service Desk that special ordered parts have been received
• Ensure the Technician presents a Repair Order before parts are charged out
• Keep all bins, aisles and storage areas clean, neat and clearly labeled. Keep front and rear counters clean and uncluttered. Advise Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates. Participate in all training programs, as required by the manufacturer
• Candidate must be able to stand for 8 hours/day, push, pull, lift, and bend.

Education & Experience:

• High school diploma or equivalent
• Three years of experience in an Automotive Parts Department
• Excellent verbal and written communication skills
• Proficient knowledge of Dealership’s computer systems
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other departments. Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct
• Must have a valid driver’s license and maintain an acceptable, safe driving record

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement within the organization. Our team members also enjoy a comprehensive benefits program including:

• Medical, Dental and Prescription coverage
• Vacation, 401(k) with company match
• Employee discounts on vehicle purchases, parts and service
• Continued training through the manufacturer

Please, no phone calls or in person submissions – we will review your resume and be in contact with you should it fit our current needs and requirements. Thank you for your interest.

Work Environment:

Employees will observe all policies and guidelines set forth by Mercedes-Benz of Catonsville. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain a clean and orderly work area. Submit to and successfully complete background check and pre-employment drug test.

Mercedes-Benz of Catonsville, a Jim Koons Automotive Company, is an Equal Opportunity Employer.

Job Types: Full-time, Commission

Work Remotely

• No