Overnight Front Office Manager will be responsible for the management of all aspects of the overnight Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that guides respective staff.

Essential Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Ensure that current information on rates, packages, and promotions is available at the Front Desk and that all staff is knowledgeable on such.
• Ensure that staff reports working as scheduled. Document any late or absent associates.
• Assign work duties to staff and conduct pre-shift meetings with staff to review all information pertinent to the day's business.
• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel, including Front Desk, Bell/Door staff, PBX, Concierge, and all overnight staff.
• All other duties as required.
  

Experience: Minimum two years experience as an assistant manager in luxury or ultra-luxury hospitality. Experience working overnight shifts and as a Night Manager on Duty preferred.

Education: High school diploma. Associate’s or Bachelor’s degree in business or a relevant field of work, or an equivalent combination of education and/or work-related experience a plus.

Language: Required to speak, read, write English, and do basic mathematics. Fluency in other languages is a plus.

The salary range for this position is $68,000. This is the pay range for this position that the Hotel reasonably expects to pay. [If applicable: This position also may be eligible for bonuses.] Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.

Rosewood Miramar Beach requires all associates to be up to date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Miramar Beach will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact anita.kwok@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.

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