Order Services Administrator

The Opportunity

Daikin Comfort Technologies Manufacturing, L.P., is seeking a skilled individual for our Order Service Administrator position with our logistics organization at our Waller, Texas location. The Administrator of Customer Service is an integral member of the Logistics department and drives customer satisfaction. The Administrator Customer Service (Order Services) is responsible for optimizing inventory deployment and having an operational and tactical view of the business; balancing customer needs with those of the corporation to meet company goals and customer Satisfaction. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

• Interact daily with assigned customers regarding order management and escalations Organize and host regular update meetings with customers as requested
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide inputs to improve the inventory allocation and routing process Identify exceptions and take appropriate actions including but not limited to prioritizing or postponing deliveries
• Analyze various operational and tactical aspects of the business to develop and implement tools for the Customer Service team Work with IT to explore, download, and process data required for process improvements
• Provide / implement a majority of the solutions at a customer-specific level
• Determine customer’s top needs, deploy to strategic locations, re-adjust orders to priorities
• Conduct pre-season stock planning
• Maintain master data in host ERP system and/or local databases
• Support inventory optimization efforts throughout the company owned distribution channel (COD) and independent distribution channel
• Create and manage a point–of-sale forecast and stocking plan (Inventory levels, replenishment strategies etc) based on data analysis and inputs from the customer
• Daily interaction with internal departments such as the sales team, inventory planning, and production planning
• Maintain an organized system of tracking and prioritizing orders to ensure prompt fulfillment
• Manage, identify, research, and resolve customer equipment and/or service parts shipping disputes
• Process daily releases of orders and truckloads per the shipping plan
• Assist Managers and planners in overflow of day-to-day job functions
• Execute research strategies to improve productivity and increase customer satisfaction

Nature and Scope:

• Performs daily Customer Service functions regarding inquiries, order maintenance, and truck releases
• Uses analytical training to build strategic deployment plans with customers to improve service and resolve escalations

Knowledge and Skills:

• Basic HVAC product knowledge
• Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint
• Basic understanding of MS Access/SQL
• Ability to analyze data to identify key business indicators and trends that drive results
• Demonstrated analytical, quantitative and creative problem solving skills
• Excellent customer service and relationship management & interpersonal skills
• Effective verbal and written communication skills and ability to collaborate effectively with others
• Excellent judgement making skills and ability to apply strong work ethics and integrity on the job
• Results orientated, dedication to excellence and sense of urgency to achieve business objectives

Experience:

• 6+ years of customer-facing role in a Logistics Organization with Excel-based analysis/reporting functions or may consider 3+ years with a related degree in Business or Administration
• 1+ years of inventory deployment experience
• 6+ months of order services inventory planning training in standard processes, optimization, & SQL coding

Education:

• High school Diploma or GED equivalent
• College degree preferred – Business or Administration

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.