Job description

Okta Technical Lead

Remote

The Okta technical lead will have a strong Identity Access Management (IAM) background with in-depth knowledge of leading operations. You will grow, develop and motivate a team of technical experts and lead day-to-day operations of the operations team. You will be responsible for managing the identity solution, resolution of most technically challenging issues and manage new application integrations to Okta. They will also manage other employee experience SaaS tools like Slack and Gsuite.

DUTIES AND RESPONSIBILITIES :

• Spearhead application integrations to Okta
• Measure, maintain and improve operational processes to increase efficiency and user experience.
• Build tools and processes that proactively identify user/system issues and respond to situations requiring assistance.
• Define, monitor, and analyze metrics for launched products and feed that analysis back to the product teams.
• Deliver excellent user satisfaction and meet/exceed all operational and satisfaction targets.
• Lead the operational readiness from the project team to support teams and ensure solutions are stable and supportable
• Conduct issue reviews to help accelerate closure of support cases and to identify case handling issues; provide feedback to engineers and management, as needed.
• Ensure team readiness for supporting new products and features.
• Build great working relationships within the EA user community.
• Understand our users and how to engage the broader community for common goals
• Understand our domain area to manage operations more effectively
• Use a positive approach to get collaborative work done
• Coach and mentor Support Engineers via case reviews, leading daily technical advisory meetings.
• Analyze data and surface insights from escalations to advocate on behalf of users, drive decision making to improve products and processes.
• Direct involvement in incidents or problems that cause service impact and act as an escalation point
• Able to analyze complex cross-functional and cross-platform issues.
• Good capabilities around capacity planning and analysis.
• Ability to balance multiple demands and work both independently and as part of a team, in a fast-paced, high volume, deadline-driven environment
• Professionalism in dealing with all levels of management and staff
• Ability to work in a multi-sourced model using onsite/offshore resources across multiple time zones

Technical Skills :

• Understanding of cloud platform services (AWS, Google GCP, Azure)
• Experience in OAuth and OpenID Connect (OIDC
• Experience architecting and developing with AWS Lambda, Serverless, Docker
• Python and Node.js development experience
• Knowledge of identity and access management solutions and models (SSO, SAML, WS-Fed, provisioning, recertification, SCIM, OAuth, Kerberos)
• Experience implementing and managing SSO solutions (Okta, NetIQ, Oracle, Sailpoint, Dell One, etc.…)
• General knowledge of the following technologies

·

• HTTP
• SSL
• DNS
• Active Directory Forests and LDAP
• MySQL / SQL, MySQL / MariaDB
• Networking (routing, load balancing, firewalls, tcp/ip, udp)
• SSH / SCP
• Windows and Linux server management
• Understanding of architecture models and paradigms (e.g. TOGAF, SOA, function oriented architecture)
• Basic understanding of machine learning and AI concepts and solutions
• Excellent technical troubleshooting skills
• Experience architecting and developing applications and services
• Good understanding of IT security principles

If you’re interested in this role, you’ll need:

• Strong identity management experience
• Proven experience in Operations for a similar portfolio of work
• Proven ability to multi-task, delegate, prioritize tasks, evaluate and manage risk
• Excellent verbal and written communication, presentation, interpersonal, conflict resolution, and customer service skills
• Ability to balance the pressures of a fast-paced operations with the need for a fun, productive group and environment
• Excellent technical skills
• Ability to be flexible and adaptable to changing business models and Organization structures
• Okta Certified Administrator credential highly desired.
• Exposure to content and collaboration tools administration.
• Proven experience in automation.
• Knowledge on RPA desired.

Job Type: Full-time

Salary: $125,000.00 - $135,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

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