Job description

Air Doctor is seeking a creative individual to become a part of our growing team! The Office Assistant II is responsible for reviewing and completing warranty and rebate claims. This includes preparing, recording, reconciling warranty/rebate claims and submitting them to the appropriate party.

Reports to: Office Manager/Service Manager

Duties include, but are not limited to:

• Efficiently review and process warranty/rebate claims.
• Update customer files as information is received from installation (Extended warranties, equipment info, new customers, etc.)
• Take incoming calls
• Processes all warranty/rebate paperwork to ensure proper documentation.
• Verifies criteria required by manufacturers.
• Document and track claims through completion.
• Communicating extensively with vendors and customers.
• Permitting
• Excellent verbal and written communication skills.
• High attention to detail.
• Assists with any clerical needs as directed by management.

Required Qualifications:

• Customer service skills
• Ability to multi-task
• Organized
• High school diploma or GED
• Computer Skills
• Two years related experience and/or training in customer service, warranty claims, and/or rebates.

Desired Qualifications:

• Knowledge of HVAC industry
• Advanced knowledge of Microsoft Office Products
• QuickBooks Online
• Marketing/Social Media Management a plus!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Middleboro, MA 02346: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative: 2 years (Preferred)

Work Location: In person

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