Job description

Our busy hotel is looking for a Night Auditor who can use their excellent people skills to interact with customers and guests. The ideal candidate for this position has a background in a hotel environment, can multitask effectively, and has previous experience counting money at night.

Job Description:

The front desk agent has the first encounter with the guests, therefore politeness, warmth, cheerfulness, and skillful customer service skills reassure guests they’ve made the right choice to stay with us. As a front desk agent with Holiday Inn Express & Suites Sterling Heights you will deliver a great guest experience by checking in and out guests efficiently, and make sure they have all they need for a great stay.

Duties & Responsibilities:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests

• Checks in and out guests, provides guests with hotel information

• Required to learn about hotel brand, hotel computer systems and hotel sales techniques

• Ensure required identification is taken from guests at check-in in line with local legislative requirements

• Resolve guest complaints, ensuring guest satisfaction

• Accurately process all cash and credit card transactions using established procedures

• Answers external and internal telephone calls taking and delivering messages as needed

• Take action to solve guest problems/complaints using appropriate service recovery guidelines

• Reports any health and safety incidents to the supervisor on duty

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

• Carry out other duties as assigned by supervisors on duty

Qualifications & Requirements:

• Proficient in the English language (verbal & written), second language is an asset

• Previous customer related experience is preferred but not mandatory

• Basic computer skills to operate various property management and reservations systems, etc.

• Strong interpersonal and problem solving abilities

• Ability to work under pressure

• Ability to work well with other team members

• Strong organizational skills and the ability to multi-task

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Must wear required uniforms

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sterling Heights, MI 48312: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Work Location: In person

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