As Network Service Delivery Engineer you will be part of our Network Service Engineering department. You will ensure a smooth and efficient operation, support & automation of our customers delivering IP/MPLS & DWDM backbone including all related BSS & OSS. You will be responsible for continuously improving existing services & developing new services in close collaboration with Product Management.

Your responsibilities

• Development and optimization of automation tools, self-service portal solutions as well as monitoring and analysis tools.

• EMEA-wide optimization and expansion of active network infrastructures (Juniper, Ciena & more)

• Configuration and operation of high-end switches, routers, firewalls, DWDM and Linux systems

• Contribute to the implementation of new network services and designs

• Preparation of technical documentation, presentations and training material for colleagues and customers

• Sales support / presales activities – help clients find the right solution.

• Participation and technical support of customer-specific projects

• Compliance with incident and change management processes

• Provision of all services of our connectivity portfolio within the framework of the agreed SLAs

  
  

Your profile

• Studies in the field of information processing, completed training as IT specialist (m/f/d) or several years of relevant professional experience

• At least 5 years of professional experience in the data centre, cloud or telecommunications environment

• Very good knowledge of network protocols like ISIS, BGP, MPLS

• Extensive knowledge in dealing with public IP addresses, autonomous systems (AS), RIPE database and DNS

• Experience in operating highly available applications using virtualized and/or container-based environments, e.g. proxmox, KVM (libvirt), Kubernetes, Docker

• Experience with Linux-based services like DNS Resolvers, IPFIX/Netflow data retention, visualization, and usage

• Very good knowledge in the integration of network and application monitoring systems, such as CheckMK, Icinga or similar

• In-depth linux & programming knowledge e.g. Shell Scripting, Python, Bash and Ruby

• Automation with ansible – Linux and Networks

• Entrepreneurial & First Principals Thinking

• Ability to work in a team, high level of commitment, resilience, and flexibility

• Independent, reliable, and analytical way of working, based on ITIL processes

• Very good knowledge of written and spoken English