Job description

Mobile Crisis Response - Full-Time Stationed Counselor

40 hours per week, Monday-Friday 8:00am-4:00pm

At CommUnity Crisis Services, we provide high quality services delivered by teams with exceptional skills and talents. Our team environment allows for fun, creativity, and innovation. We aren’t satisfied with the status quo at CommUnity, and consistently strive to find new ways to address the needs that present within our larger community. We are taking the first steps in expanding our Mobile Crisis Outreach Program, with the intention of building a comprehensive alternative/crisis response team in our local community. These positions will help us achieve that goal.

Job Description

POSITION OVERVIEW: This position provides counseling to clients on dispatch calls in community settings where the crisis is occurring.

EXAMPLES OF DUTIES:

Mobile Dispatch

• Responsible for responding to mobile crisis dispatches for scheduled shift
• Complete related data entry, paperwork, and communicate clearly with Foundation 2’s crisis center and Mobile Crisis program staff regarding dispatch and client contacts
• Complete required agency paperwork
• Be accessible by telephone or in stationed office during assigned shifts
• Arrive at client locations as quickly as possible, coordinating arrival with clients and other involved parties as needed

General Responsibilities

• Function as an effective team member and represent the agency in a professional manner
• Successfully complete required trainings within required time periods, including up to 30 hours of initial training prior to first dispatch

Reports To: Mobile Crisis Program Coordinator and Manager

Requirements:

• Oneof the following education and/or training qualifications must be met:
• A mental health professional as defined in Iowa Code section 228.1
• A bachelor’s degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services
• A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field
• An emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field
• A peer support specialist with a minimum of one year of experience in behavioral or mental health services
• A family support peer specialist with a minimum of one year of experience in behavioral or mental health services
• A registered nurse with a minimum of one year of experience in behavioral or mental health services
• A bachelor’s degree in a non-human services-related field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training.
• Must complete 30 hours of department approved training or show proof of prior training within 90 days of hire
• Pass criminal records/dependent adult/child abuse checks completed by your employer
• Dependable transportation
• Possess a valid driver’s license and provide a certified driving record if transporting clients or coworkers
• Working telephone or means to accept dispatch calls
• Ability to regularly work scheduled shifts

Desired Qualifications:

• Crisis Intervention with experience in suicide intervention and postvention
• Knowledge of community resources
• Experience assisting people with relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
• Previous experience working with victims of crime
• Ability to provide services with trauma informed practices
• Ability to work under pressure and cope with stressful situations
• Ability to prioritize multiple tasks and work independently
• Ability to write reports and proposals
• Fluent in Spanish, Arabic, French or Swahili
• An appreciation for providing developmental opportunities for staff and practicum students
• Ability to demonstrate commitment to working with a team of professionals
• Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty
• Ability to operate a computer and use basic word processing software and email
• Ability to operate a multi-line telephone, copier and fax machine
• Ability to use basic math skills: add, subtract, divide, multiply and figure percentages

CommUnity team members support each other through everyday tasks, major life events, and everything in between. We work with other local and national organizations to support our community. And, above all, we equip our team members with the proper training and tools to confidently support clients in their most vulnerable moments and times of greatest need.

CommUnity strongly emphasizes a culture of value and recognition of team members for their hard work, dedication, accomplishments, and experience.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Iowa City, IA 52240: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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