Job description
Position: Member Support Specialist
Position Type: 6 months contract-to-hire – 2 days Hybrid (must work onsite Tuesdays and Thursdays and 1 other day of week)
Shift: M-F 8 to 5 OR 9 to 6
Location: Charlotte, NC
***MUST BE COVID-19 VACCINATED***
Description:
Our client is looking for a member support specialist to join their team.
You will be responsible for the following:
- Responding to escalated member inquiries
- Assist with Member Support for checking and savings products
- Complete training of Member Success program and develop a moderate understanding of banking regulations for support
- Handle escalated cases of a more advanced nature and work with front line team to improve member communication and success
Requirements:
- 2+ years Advanced Call Center Support (beyond 1st Level)
- CRM experience
- Email Customer Service experience
- Ability to handle escalated member inquiries
- Excellent written communication skills
- Able to go above and beyond and be passionate about helping customers resolve their issue
- Ability to think ahead and is able to troubleshoot issues
Job Type: Contract
Pay: $22.00 - $24.00 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
- Office
Education:
- Associate (Preferred)
Experience:
- Call center: 2 years (Required)
- CRM software: 2 years (Required)
- Email Customer Service: 1 year (Required)
Work Location: Hybrid remote in Charlotte, NC 28277
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