Member Experience Manager - Berrien Springs (Full-Time)
Full Time
Berrien Springs, MI 49103
Posted
Job description
We’re here to make sure you understand the job responsibilities, but we also think it’s important for you to get to know our culture and values so you can begin living your “I Am Honor” story on your very first day.
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”. We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!
Do you want to love where you work? Do you have the experience, passion, and ability to lead a diverse group of individuals? Are you operationally sound? Well, you're in luck. Honor Credit Union's Member Experience Manager position is just right for you! At Honor, our Member Experience Managers continuously strive to provide an exceptional member experience to our members and the communities we serve.
Member Experience Manager - Berrien Springs (Full-Time)
So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”. We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!
Do you want to love where you work? Do you have the experience, passion, and ability to lead a diverse group of individuals? Are you operationally sound? Well, you're in luck. Honor Credit Union's Member Experience Manager position is just right for you! At Honor, our Member Experience Managers continuously strive to provide an exceptional member experience to our members and the communities we serve.
Member Experience Manager - Berrien Springs (Full-Time)
SUMMARY:
- Responsible for the oversight of the Member Services Managers across the Member Center network and serves as an additional floating manager.
- Assist with the planning and implementation of member center projects that bring consistency and efficiency across the member center network.
- Evaluates staffing needs in each region and assigns the Member Services Manager to cover where needed.
- Will be a subject matter expert in every position of the Member Center and learn what it takes to be a strong leader in the organization.
- Will ensure established policies and procedures are followed and an exceptional experience is achieved for members.
- Identifies opportunities to improve the member experience and promotes adherence to service expectations and goal achievement.
- Provides a high level of hospitality and operates with a sense of urgency while leading the team to achieve goals that impact the organizational strategies and initiatives that support the Member Promise.
QUALIFICATIONS:
COMMITMENTS TO LIVING "I AM HONOR":
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to take action and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
EDUCATION/CERTIFICATION: A two-year college degree or completion of specialized course of study at business or trade school. Must be/or become registered as an MLO and have a Nationwide Licensing Number.
REQUIRED KNOWLEDGE: Knowledge of credit union products, sales policies and procedures.
EXPERIENCE REQUIRED: Five to eight years of similar or related experience, including preparatory experience.
SKILLS/ABILITIES:
REQUIRED KNOWLEDGE: Knowledge of credit union products, sales policies and procedures.
EXPERIENCE REQUIRED: Five to eight years of similar or related experience, including preparatory experience.
SKILLS/ABILITIES:
- Must have a demonstrated ability to keep finances in order.
- Strong listening, verbal and written communication skills.
- Demonstrated ability to work well in a team environment.
- Demonstrated ability to follow company policies, guidelines and procedures.
- At all times follow the core values of credit union - honesty, truth, respect, and integrity.
- Must be highly detailed.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
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