The Centralized Background Check Unit (CBCU) within Child Care Regulation (CCR) processes all background checks for all regulated child care operations. The CBCU Manager III (Program Administrator) reports to the Director of the CBCU and performs moderately complex managerial work administering CBCU's daily operations and activities. The Manager III provides supervision and guidance to Manager II staff (Program Managers) within the program area. This position works closely with the Director, legal staff, and CCR monitoring staff to assess risk based on background check results.

Essential Job Functions:
Reviews the work of CBCU Manager IIs and other staff (as needed) to ensure divisional goals are attained. Uses independent judgment for decisions related to the majority of the reviewed work but will seek feedback from other management team members, including the Director, as needed.

Coordinates and/or attends meetings with stakeholders as needed to address problems or answer questions.

May represent the division in external stakeholder meetings, communications, and forums, including informative sessions about background check functions, public meetings, court hearings, conferences, and seminars. Ensures that accurate and thorough information is provided to stakeholders during these meetings.

Provides supervision to CBCU staff (primarily Manager IIs), including completing performance evaluations, approval of time/leave/travel, making hiring decisions, and initiating/monitoring disciplinary actions.

Reviews quality assurance data (including divisional reports as well as individual performance analyses) on a regular basis to identify policy gaps, inconsistencies, and training needs. Ensures that any such issues identified are addressed with direct reports and shared with the director to determine if policy changes or training modifications are needed.

Performs other duties as assigned and required to maintain unit operations, which may include but is not limited to: completing background check work, supervising additional staff during vacancies or extended leave, or completing work products that would normally be assigned to program specialists for completion.

Knowledge Skills Abilities:
Knowledge of:

Local, state and federal laws and regulations relevant to Child Care Licensing background checks.

Background checks policies and processes in human and social service agencies.

Skill in:

Effective verbal and written communication.

Effective problem solving techniques and negotiations

Establishing and maintaining productive working relationships both internally and externally.

Ability to:

Train, manage and develop staff.

Independently interpret and apply various policies and procedures.

Apply a critical and analytical approach to problem solving.

Accurately assess risk factors in a child care setting, especially relating to background check results.

Prioritize and manage multiple, competing responsibilities.

Understand new information effectively and quickly.

Plan, direct, and assign responsibilities and supervise the work of others.

Develop and evaluate administrative policies and procedures and to devise solutions to administrative problems.

Work independently and with limited direction.

Develop and deliver presentations and conduct meetings and training activities.

Operate standard office equipment, computer word processing software, electronic mail and ability to learn agency software applications.

Registration or Licensure Requirements:
None

Initial Selection Criteria:

Graduation from an accredited college or university.

Two years of full-time managerial or supervisory experience.

Minimum of 5 years of experience assessing and evaluating risk in licensed or regulated settings. One year of experience must include evaluating or assessing background checks.

o A master’s degree may be substituted for one year of experience.

Additional Information:
Requisition# 560267

A written exercise and references may be used as part of the screening process. Applicants for this position who are considered for employment are required to complete a Criminal Background Check and a Texas child/abuse neglect check and meet eligibility criteria. The offered salary will be determined based on the candidate’s qualifications, will follow HHS salary administration policy and guidelines, and in accordance with budgetary limits. This position may be eligible for teleworking upon completion of onboarding and initial training. While this position may have designated headquarters outside of Austin, there is an expectation that this position travel to Austin regularly for meetings.

MOS Code:
MOS Code:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.