Job description

Our team is hiring right now! It’s a fantastic time to come grow with us in Westborough, MA!

As Client Services Associate focused on delivering exceptional customer service, you can expect to work in a technology driven environment where the tactical work you do has an immediate and visible impact to our operations!

Schedule: Typically Monday - Friday, 8AM-5PM

The impact you’ll make:

No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate the pristine lobby, your warm welcome, and business service center services/hospitality you upkeep to get them going in the right direction. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence.

What you will be doing:

• Organize, confirm, process, and maintain employee check-ins/ check-outs for office desk locations and adapt for any changes.
• Provide employees with office desk location, conference rooms information, directions, and hospitality area information.
• Support the onsite business center, which may include office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, or light facilities.
• Oversee administrative functions such as greeting guests, issuing badges, booking conference rooms, assisting callers with inquires, etc
• Assisting the onsite personnel in retrieving their mail/packages and providing records management in person, by email, by phone, or similar methods.

What we need from you:

• 1+ year experience in hospitality, hotel, customer service, or equivalent.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).
• An ability to be bright, articulate, and neat in appearance.

SPS Global is an international outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law and other professional services Swiss Post Solutions operates in more than 27 countries worldwide providing specialized support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services.

At SPS Global we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How long have you been using MS Office professionally? And how proficient are you in using Word, Excel and Outlook?
• What is your active email address?

Experience:

• Mailroom: 1 year (Preferred)
• Pantry services: 1 year (Preferred)
• Administrative/Reception: 1 year (Preferred)

Work Location: One location

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