About Us

Our mission is simple: to provide quality healthcare to America’s veterans through our healing

focus, indebted hearts, and tireless resolve.

Valor Healthcare operates more than 30 VA Community Based Outpatient Clinics (CBOCs) in

the United States as a contractor for the U.S. Department of Veterans Affairs. Valor provides a

full range of medical services to veterans through the operation of CBOCs, tailored to meet the

specific needs of local VA medical centers. Our comprehensive set of services includes primary

care, diagnostics, laboratory, telehealth, behavioral health, and more.

About You

Valor is different because of our people.

Our leadership team is comprised of veterans and clinician leaders dedicated to providing exceptional care and a world-class patient experience for our Nation’s Heroes.

Many of our colleagues have veterans in their families or are veterans themselves, resulting in an individual commitment to customer service that is second to none.

Position Summary

The Patient Aligned Care Team (PACT) is a comprehensive team which delivers primary care services to Veteran patients. The PACT team’s focus is on prevention, health promotion, coordination and chronic disease management. The social worker in this Veteran-centric approach serves on an interdisciplinary team and is assigned to a specific panel of veterans to ensure their needs are met, as defined by the Veteran. Social Workers are uniquely prepared for this role by virtue of their education, training, and experience which prepares them to understand the person-in-situation and the influences that family and community have in impacting the health- care needs of Veterans.

Core Responsibilities

• Complete psychosocial assessments to determine the underlaying causes of presenting problems.
• Assist the patient and family to understand the contributing factors to problem(s) and determine the pros and cons to short/long-term solutions.
• Coordinate with clinic staff and community agencies to assist in problem solving as needed.
• Address Advance Directive and Organ Donation in accordance with the standards of CBOC.
• Provide consultation/education to veterans and families on community resources, advanced directives, and VA resources.
• Assists patients and their families with coping and dealing with the loss/grief experiences in disability, terminal illness, and death.
• Participate actively in the treatment planning process with other disciplines.
• Document social work interventions and activities in the patients’ clinical record utilizing CPRS and ensure appropriate hand off.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
• Must provide excellent customer service to each veteran and his/her family, both in person and over the phone as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Qualifications

• Master’s degree, or higher, in Social Work from a program registered by the Department of Education is required, with specific training dealing with adult patients.
• Must comply with and maintain all requirements for a valid, unrestricted MSW (or equivalent) license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Minimum of 1-3 years’ post-master direct counseling experience with adult patients. Specific requirements could vary based on individual VA contract.
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency-AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience.
• Energetic and optimistic demeanor.
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.