Job description

710335

Help desk support

2 Martin Luther King Jr. Drive SE, 754 East Tower Atlanta, GA 30334.

Onsite

DECAL-IT ( Department of Early Care and Learning)

8Hours, 5 days a week

Duration: 12+ months

DECAL IT Support Specialist 2 (710335)

• Under general supervision, provides management information system user support via phone or site visit. Troubleshoots end-user problems. Analyzes different end computing issues and provide resolution and document solutions
• Under general supervision, provides management information system user support on a continuing basis either by phone or site visit for the Department of Early Care and Learning (DECAL). Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
• This position is onsite at DECAL headquarters at 2 Martin Luther King Jr. Drive SE, 754 East Tower
• Atlanta, Georgia 30334.

Qualifications:

• Minimum of 3-5 years of IT technical support
• Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field
• Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment etc.
• Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile device management leveraging Intune, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
• Effective use of ticketing systems to track and document incidents in any ITSM Tools
• Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation
• Skills Strong time management and teamwork skills
• Excellent customer service and communication skills are a must.
• Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system
• Providing fault analysis to customers’ core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Establish a very QA Process for any changes made to systems and devices.

Job Type: Contract

Pay: $27.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

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