Job description

Summary of Function:

Reporting to the IT Operations Manager, as an IT Support Technician, you will be working with users to ensure their technology requirements are met and that the policies, processes, and strategies of the IT department are followed and adhered to. Our goal is to provide excellent service as we seek to give added value to the users in our organization.

Responsibilities:

• Day-to-day operational support of PCs and laptops, including hardware and software troubleshooting.
• Phone and Site support for end-users and systems
• Support of Office 365, SharePoint Online, and related computing environments including on-premises servers, storage, etc.
• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Ensure that all IT interactions are recorded, and all issues are followed through to resolution.
• Provide users with status updates and, as necessary, escalate problems for resolution as required.
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems, including Microsoft Office, Office 365, Microsoft Azure.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.

Technical Requirements:

• Experience supporting Microsoft Windows OS and Office suite including Office 365 and OneDrive.
• Experience in supporting and maintaining Windows Active Directory, Microsoft Office 365, SharePoint Online, and other line of business software.
• Printer setup and configuration; Server maintenance and backup.
• Some experience with software deployment and monitoring technologies such as Microsoft Intune would be beneficial but not mandatory.
• Ability to learn and support Line-of-Business applications
• Documentation skills a bonus
• Microsoft & other related certifications would be ideal but not mandatory.

Personal Requirements:

• Effective communication and interpersonal skills, read and write fluently in English, Spanish a bonus
• Experience working in a team-oriented, collaborative environment
• Self-Starter, requires minimal supervision, follow directions well
• Willingness to learn new skills and explore innovative technologies
• Position may require some travel, so a reliable vehicle and a valid Driver's License is required.
• Position includes on-call work

*WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion and beliefs, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

*Pre-employment drug test/background check required*

Job Type: Full-time

Salary: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
Interview process will be online.

Application Question(s):

• Do you currently live in the greater El Centro area, or are immediately moving to the area?

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Business-to-Business Technical Support Occupations: 1 year (Preferred)

Work Location: In person

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