Job description

IT Help Desk
Full Benefits package
Generous Vacation and Sick time
$20-$25 an hour depending on experience

Working at Arboreta Healthcare is more than a job. Our team members are the heart and soul of our facilities, providing our patients and residents with compassionate care, attention, and a sense of belonging to a community of 34 facilities and 3100 employees. We are looking for a Help Desk representative to join our team at Arboreta Home Office!

SUMMARY

Help Desk - This position requires strong professionalism, vision, and communication while coordinating multiple personnel and vendors across all Facilities and the Home Office.

Qualifications

RESPONSIBILITIES AND DUTIES

Candidate shall provide software and Windows System Administration support for all Arboreta Healthcare systems and locally specific and customized platforms and solutions to include software/hardware configuration, security administration, application interfaces, troubleshooting, consultation, and new workload planning with Arboreta Healthcare IT Team.

Onsite Commitment

• Daily onsite at Home Office in Lakewood Ranch/Sarasota

IT support will consist of the following tasks:

• Laptop/Workstation Deployment/Redeployment
• Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it
• Training users on how the use of new hardware or software
• Testing and evaluating the organization’s computer network
• Troubleshooting network problems and individual user hardware or software problems
• Setting up or repairing computer hardware and other associated devices such as printers and scanners
• Log and work tickets
• Document all work in ticketing system
• Assist in setup and breakdowns of events
• Work with vendors to complete orders/repairs
• Maintain backups
• Minimal after hours (weekdays and weekends).
• Office 365 Support
• Provide desktop and application support, including new user setups, line of business application support, and hosted application support.
• Produce, maintains and update technical documentation.
• Attention to smallest details of user environments to ensure a consistent end user experience

ONGOING

• Cyber security of the company
• Corporate software
• Office 365 Administration
• Support Corporate initiative to maximize use of Sharepoint
• Local networks and wide area network connectivity
• Help Desk
• Copiers/printers

EXPERIENCE

• Associate Degree or 1 year equivalent work experience a plus
• Technical knowledge of all components of a modern systems infrastructure (networking concepts, network protocols, security, etc.)

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• The position is an entry-level corporate professional role. Applicant should demonstrate a balance between technical knowledge and people skills. Has basic understanding of all IT policies and practices. Assists projects/sourcing initiatives of low complexity that require demonstrated knowledge across multiple technical areas and business segments. Ensures compliance to contractual changes and/or updates based on company and regulatory guidelines. Works with limited supervision on basic projects. Ability to set and achieve goals.
• Strong organizational skills, navigate organizations and build trusting relationships
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
• Self-Starter, can work well independently and as a team member

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your email address?
• What is your desired hourly rate?

Work Location: In person

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