Position Description

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

This position is located within the Information Technology Department. This role has been created to support the Customer Support and Relations (ServiceDesk and Deskside) division with documenting, organizing, and improving our processes around the management of hardware and software. In a non-supervisory capacity this position will also participate in clerical, technical, and administrative work relieving executives and professional staff of routine work or providing support to specific programs and activities ensuring efficient operation, as well as assisting in asset management.

Work Location
This position currently works on-site only with a possibility of one day a week at home.

Job Duties and Responsibilities

• Assist with routine administrative detail in the absence of the supervisor.
• Interpret policies and handle requests for technical information on functions and procedures of the assigned department.
• Act as a liaison with other agencies, attorneys and administrators.
• Perform research, evaluation and analysis.
• Prepare presentations as required.
• Establish and maintain records, clerical procedures, forms, etc.
• Supervise and/or participate in complex record keeping, including developing policies for the records.
• Assist in the preparation of the budget and other financial records.
• May, under supervision act as a coordinator for specific projects or programs.
• Organizing/Auditing Hardware Assets.
• Create/Improve processes for receiving/documenting/delivering hardware.
• Manage Software Lifecycle process.
• Maintaining stock/Ordering commonly used items.
• Responsible for the disposal/recycling of end-of-life hardware.
• Creating an organizational system for IT hardware items.
• Maintain IT Hardware catalog offerings.
• Create Relationships with approved 3rd party vendors.
• Stay up to date on new products/availability of products from vendors.

WORKING CONDITIONS: Normal office setting.

Required Qualifications

Minimum Qualifications:
Post High School education or equivalent.

Minimum Experience:
Three years of related work experience.

Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience (70%) and Desired Competencies (30%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association. For more information on the terms and conditions of this agreement please visit: MPEA

Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

• Considerable knowledge of modern office practices, clerical and administrative procedures and equipment.
• Considerable knowledge of the techniques of gathering, compiling and analyzing data.
• Considerable knowledge of departmental or division policies and procedures.
• Good working knowledge of computers.
• Good oral and written communication skills.
• Good keyboarding skills.
• Ability to maintain good working relationships with a diverse population.
• May require strong supervisory skills.
• Good knowledge of modern record keeping and database practices, including complex filing operations.
• Experience in ServiceNow ticketing system.
• Understanding in the use of Active Directory in an enterprise environment.
• Experience in the use of SCCM in an enterprise environment.
• Experience/Understanding of MDM/Intune in an enterprise environment.
• Good working knowledge of Windows 10/Microsoft Office/O365.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being.
Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.

New 12 weeks of paid Parental Leave.
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs-such as qualified parking and van pool expenses-with pre-tax dollars

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Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program (Download PDF reader), technology discounts and more.