General Summary of Position
Coordinates medical care and services for international patients, embassies and organizations. Advocates for these patients and families to ensure that needs are met including language, cultural, and logistical issues. These functions are performed in accordance with all applicable laws and regulations and GUH philosophy, policies, procedures and standards.

Primary Duties and Responsibilities

• Identifies and understands the service needs of international patients, embassies and organizations and under direction of the International Services Lead and Director, works to facilitate and navigate access to GUH, its physicians and services.
• Interprets medical and other patient care related information (target language skills requirements listed below). Schedules and escorts patients to appointments, tests, procedures and surgeries.
• Coordinates with physician offices to obtain the Estimate Request Form in accordance with the treatment plan and relays this information to the Finance D. Administrator for costing and required approvals.
• Arranges, coordinates and supports physician appointments, 2nd opinions, consults, tests and procedures as requested or needed in consultation with the International Services Lead and Director and communicates all schedules and confirmations directly to patients and or the sponsoring entity.
• Identifies and addresses international patient special needs, including language, cultural, and logistical issues.
• Ensures that all financial requirements, approvals and notices are met and in place expeditiously to support appointments and scheduled services and alerts the finance team immediately on any matters outstanding.
• Escorts and facilitates international patients and their families to GUH appointments as needed and facilitates any aspect of service delivery, including airport/hotel arrival and departure as may be required to ensure that their needs are met
• Identifies, assesses and assures international inpatient satisfaction by rounding daily, triaging patient and family needs; communicating with the payors or sponsors; utilizing department and hospital systems and referring issues appropriately to the International Services Lead or Director
• Understands hospital's organizational matrix, its services, physicians and staff to appropriately refer inquiries and requests from international patients, physicians, embassies and organizations.
• Builds relationships with GUH departments, health care providers, embassy medical attaches and international organizations to promote GUH and its services.
• Acts as a member of the marketing team to develop and implement the department's marketing plan, including off-site visits to embassies, international organizations and companies doing business with GUH. May include international travel.
• Performs other duties and responsibilities that are appropriate to the position and area.
• The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimum Qualifications
Education

• Bachelor's degree BA or BS degree in a healthcare related field. required

Experience

• 3-4 years Minimum of four years experience in healthcare, customer service or related field. required

Licenses and Certifications

• Certification in medical interpreting required. Eligible candidates will be accepted and expected to sit & pass certification exam within the first three months of employment. required

Knowledge, Skills, and Abilities

• Medical interpreting proficiency in the target language (ARABIC) and completion of a medical interpreting training
• Oral and written fluency in target language;
• Ability to identify and address obstacles to high-quality patient care and satisfaction;
• Demonstrated experience working with multi-cultural / international client base;
• Experience working within a culturally diverse environment;
• Excellent communication, writing and presentation skills;
• Knowledge of medical terminology;
• Ability to diffuse stressful situations;
• Well developed listening, interpretative and conciliation skills;
• Customer service/marketing experience;
• Proficiency in Microsoft Office, including Excel.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.