Position Summary

The purpose of this role is to manage and perform maintenance, troubleshooting, diagnosis, and repair of all Rehrig Pacific’s Direct-to-Store Delivery (DSD) and Supply Chain Technology Offerings, including but not limited to: The Vision Object Recognition (VOR) Ecosystem and Fusion Delivery Material Handling Solutions. This role will be primarily customer facing with some work cross-functionally with Rehrig Pacific’s Quality, Procurment and New Product Development teams.

Area of Accountability and Core Performance Behaviors

Living Our Values

• Embrace Rehrig’s Mission, Values and Vision. Use these as guidelines for your everyday work.

Collaborates and Customer Focus

• In-Field Service Support
  • Perform assigned customer PM checks and repairs as needed
  • Support customer fleet check-ins as assigned
  • Support warranty service requests
  • Provide a high level of courteous and professional customer service
• Customer Go-Live support
  • Provide fleet specific training to 3rd party service providers or internal fleet teams
  • Perform Post-Delivery inspections of equipment
• Support Technology Team with VOR (Visual Object Recognition) installations
• Support the greater Integrated Solutions Team on projects
  • Projects include but are not limited to equipment retrofit or replacement campaigns

Drives Results, Situational Adaptability and Decision Quality

• Process any paperwork post service completion to support billed or warranty related work
• Support supplier quality of equipment through inspections
  • Perform the Pre-Delivery inspection of equipment
  • Complete repairs as needed
• Support the demo equipment fleet through regular checks and repairs between customer demos
• Simulation of in-field issues to provide diagnosis support and troubleshoot testing
• Strengthen the customer in-field support strategy as directed by the category
  • Help develop Rehrig Pacific’s internal service strategy

Self-Development

• Actively engage in learning to improve communication, presentation, and technical skills

Qualifications

• Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields
• Minimum of 2 years Material Handling Field Service Technician experience preferred
• Must have working knowledge of electrical and hydraulic schematics
• Strong technical aptitude of mechanical and electrical systems
• Must possess Excellent Communication Skills (Written and Verbal)
• Ability to quickly adapt and learn all Rehrig’s new and existing products with ease and professionalism
• Must be self-motivated and results oriented
• Ability to work independently and autonomously in a fast-moving environment
• Ability to manage multiple projects and work collaboratively with cross-functional teams
• Ability to hold yourself and others accountable to meet commitments
• Position will require a minimum of 50% travel
• Ability to lift at least 50 lbs