Job description
Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm.
More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.
Join our growing team. You won’t regret it.
POSITION SUMMARY/OBJECTIVE:
The Returns & Warranty Intake Rep is responsible for verifying and recording the product condition of physical items received as well as distributing virtual workloads amongst the Returns & Warranty team members. You are responsible for providing effective communication to our internal and external clients while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:
1. Ensure enough information is provided to proceed with the request or inquire with the person who opened the ticket to provide necessary information
2. Classify and assign out tickets to the respective team members who cover those activities
3. Validate and check in product received, noting quantity and condition for processing accuracy and efficiency.
4. Ensure all unassigned documents in our M-Files queue (Invoices & Credits) are distributed amongst the team members
5. Actively prepare for and participate in recurring inventory cycle counts.
6. Monitor aging product on shelves and relocating as needed to keep warehouse shelves organized and keeping similar product or process together; escalating to Leadership as needed.
7. Recycle product including working with the vendor to coordinate pick up.
8. Record defects and actively work to address and prevent repeating defects.
9. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
10. Perform other duties as assigned.
QUALIFICATIONS:
- EDUCATION
- High school diploma required.
EXPERIENCE- Up to 1 year of related experience preferred.
REQUIRED SKILLS:
- Strong customer service skills, ability to actively listen to others, demonstrates effective oral and written communication skills with internal clients.
- Dedicated to the challenge of helping other people and displays a genuinely positive attitude and excitement for individual work, department, and company.
- Knowledge of business collaboration tools including MS Office applications and company specific programs.
- Excellent organizational and time/task management skills with the ability to prioritize tasks and operate with changing priorities in a fast-paced work environment.
- Identify and resolve problems in a timely manner with minimal direction
- Demonstrate accuracy, organization, and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
- Ability to maintain accurate and detailed reports.
- Cost Conscious – Conserves organizational resources.
- Function collaboratively as part of a client orientated team; Work well in group problem solving situations
- Self-starter with the ability to perform with little or no supervision.
- Strong ability to exercise independent judgment.
- Logical Thinker; Strong ability to exercise independent judgment and make sound decisions.
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Benefits:
We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
all benefits are dependent on employment status
Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities
Applicant Labor Law Posters
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