Job description
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Aurora (IL), United States
Manager, Sennheiser Inside Sales
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Phonak, Unitron, Advanced Bionics, and Connect Hearing – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
The Way We Work
At Sonova we value our employees and prioritize their wellbeing. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across the business while offering flexibility for individuals in how they get the work done. Each team designed their optimal work model, customizing a working environment that balances team, business and individual needs to ensure successful business outcomes. By offering working options, we support more flexible and individualized time management opportunities, contribute to a healthy work-life integration, increase employee engagement, allow for the building of meaningful working partnerships, and optimize productivity, acknowledging you have a life outside of work. Sonova has chosen a
HYBRID WORK MODEL, customized by team, that keeps our employees supported, motivated and engaged.
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
- We Care - We care for our employees, customers and consumers, as well as our shareholders and society.
- We drive innovation - We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
- We strive for excellence - We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
- We take accountability - We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
- We build the best teams - We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
Manager, Sennheiser Inside Sales
The Manager, Sennheiser Inside Sales will manage the sales and operations activities of a team of inside sales representatives and sales support reps within assigned regions. These representatives will call on current and potential Sonova customers within a specific territory or region to sell the full Sennheiser product portfolio, working directly with audiologists, physicians, large retail chains, and hospitals in a B2B capacity. This position will be responsible for directing, coaching, and managing the performance of the staff to drive continued growth as they provide training solutions, prospect new accounts, hit or exceed revenue forecast, and grow sales within existing customer accounts for an emerging section of our industry.
Our Offer to You:
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- Sonova’s outstanding opportunities and career growth
Main Tasks and Responsibities:
This is a Hybrid role that requires 2 in-office days
- Direct, coach and manage performance of the team to comply with company and territory/regional goals and drive success
- Coach sales team to develop synchronized account strategies and designs
- Recruit, hire, train and develop staff as required
- Monitor and measure ongoing effectiveness of team and redirect efforts when needed
- Achieve sales target of $2mm as assigned in region territories
- Conduct monthly and quarterly business review
- Daily management of lead and funnel management via Bowlers
- Manage hearing support team to achieve set KPI’s
- Implement tracking systems to measure outcomes and progress; lead forecasting efforts in Salesforce.com
- Lead and participate in forecasting and demand planning process
- Work closely with operations on fulfillment and returns
- Design, implement and execute compensation programs and promotions for department
- Maintain strong relationships and rapport with customers and key opinion leaders within region
- Enforce company code of conduct and policies/procedures as well as duties and responsibilities within department
- Work in cooperation with other departments to attain company sales goals
- Work as liaison between the field team and headquarters staff to ensure cohesion and timely resolution of any critical issues
- Provide ongoing departmental updates to Sr. Dir. Customer Success and Inside Sales
- Represent Sennheiser at national and regional meetings as required
- Hold team accountable with internal policies and procedures for documenting customer visits in CRM system on a daily basis
- Maintain expense reporting weekly for self and team and manage territory with in OPEX guidelines
- Other duties as assigned by Sr. Dir. Customer Success and Inside Sales
- Travel up to 10% for business needs
Education and Skillset:
- Bachelor’s Degree or equivalent work experience required, Masters or AuD OR HIS license preferred
- 2+ years’ experience in field sales management and supervision
- 5+ years of B2B sales experience, selling technical products in the medical device industry
- Team player
- Proven track record of leading successful teams
- Strong negotiation and closing skills
- Self-motivated and competitive
- Focus on building strong customer relationships
- Focus on achievement of growth goals and staff accountability
- Time management and organizational skills
- Effective communication skills
- Strong presentation skills
- Ability to understand technology
- Experience with CRM systems, Strong Microsoft office skills
Health Benefits and Perks
:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location.
The Sennheiser brand
The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.
The business is headquartered in Wedemark, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.
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