Job description

Description : Oceanic Enterprises is a leading hotel investment and management company with a growing portfolio of hotels across the Western United States. We have been entrusted with numerous partners and are approved partners with IHG, Choice and Wyndham Hotels. Our culture is driven, and accountable-to our guests and clients.

Summary : An innkeeper is a motivated, outgoing, professional, customer service-oriented and energetic individual. Since the guest's first impression is key, the innkeeper must always graciously greet and welcome guests when they arrive at the hotel. The innkeeper provides concierge services such as dinner and activity recommendations. Innkeeper provide exceptional guest experiences to gain 5 star reviews. The innkeeper maintains the front desk including operating systems for reservations, valet and guest check in/out in in accordance with our Company values for quality, cleanliness, guest satisfaction, safety and security.

Duties and Responsibilities :

• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between management, housekeeping and fellow innkeepers
• Responsible for supervising the operation of the hotel's front desk, responding to and resolving guest complaints and concerns.
• Maintains the front desk operating systems and telephones for reservations, cancellations, modifications and guest questions.
• Process guest registrations, including the computation and collection of payment
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc
• Send and receive telephone calls and emails; sort incoming mails and messages
• Light housekeeping-taking out trash, sanitizing surfaces, sweeping, water plants, etc
• Breakfast service- guests, refreshing drinks, making coffee, etc
• Work to gain 5 star reviews on Trip Advisor and Google
• Maintain security and safety practices of hotel
• Is able to keep a proactive view of issues within the property, be attentive in arriving at a solution before the disruption of the hotel functions occurs
• Receives concerns and issues from the hotel guests and staff in an attentive, professionally focused manner
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

Qualifications :

Minimum Experience, Skill & Physical Requirements :

• Previous hotel experience is preferred but not required; must be personable and friendly
• Must be flexible in hours, days and shifts worked, including holidays
• Must be proficient in the use of common Windows- based programs, including Microsoft Word, and Excel
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have sound judgement and discretional skills and be able to work with minimal supervision
• Prioritize multiple competing tasks

Benefits :

• Annual review with increase potential
• 401k program with company match
• Dental, Vision and Medical Insurance
• Vacation days
• Employee rate discounts for hotels

Oceanic's Guiding Principles :

Oceanic Enterprises focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the right thing - Operate and act with integrity in all you do even when it is not convenient
• Lead with heart - Be kind, passionate, and hospitable
• Aim higher - Go above and beyond to exceed expectations and pursue thoughtful change
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas

Oceanic Enterprises provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Oceanic Enterprises complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94108: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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