Information Technology Quality Assurance Analyst I
Job description
Salary
$24.53 - $40.96 Hourly
$51,013 - $85,192 Annually
This position is a Pay Band ID
Posting Details
THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN
UNTIL POSITION HAS BEEN FILLED
Why does the job exist?
The job exists to provide quality assurance testing and production application support to the NMCD end user
community. The position is also assigned the duties of monitoring and resolving issues in the quality
assurance ticketing queue.
How does it get done?
and existing systems, answering emails and tickets submitted to the NMCD help desk ticketing system. The
position provides support for production systems, troubleshooting, resolving and communicating with the
NMCD user community.
Specifically, the IT Quality Assurance Analyst I will:
- Verify correct functionality of software by testing and analyzing processes, applications, or services;
- Prepare test plans, test scenarios, test scripts, and will prepare and use test data based on these items;
- Conduct system testing, regression testing, stress testing, and/or other testing methodologies required by
- Utilize help desk ticketing system to track and manage assigned production support tickets and artifacts.
Who are the customers?
The position provides support to the New Mexico Corrections Department Staff which consists of the Adult
Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board.
Ideal Candidate
- Experience documenting, tracking and monitoring problems to facilitate a timely resolution;
- Experience answering questions and giving information, advice and instructions to clients on items reported
- Experience providing customer service and proven ability to professionally communicate via email, phone
- Strong, proven experience in creating written technical documentation that is complete, clear and concise;
- Expertise in utilizing database structures/SQL in the process of researching and evaluating assigned
Minimum Qualification
Associate's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in systems or business analysis related to technology or systems quality assurance (QA). Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Employment is subject to a pre-employment background
investigation and is conditional pending results.
Working Conditions
State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and telephone usage. Work is also performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends.
Supplemental Information
Benefits:
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Agency Contact Information: Jerry Brinegar (505) 827-8605, or email: Jerry.Brinegar@cd.nm.gov Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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