Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Position of: IT Systems Specialist

Location: Las Vegas, NV 89139

Job Summary

This position is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism. As an IT Systems Specialist, primary functions include supporting end user technology and maintain 100% availability of all IT related systems and software to give Regional Offices and On-Site Locations competitive advantage, improved profitability and provide exceptional customer service.

Pay: $ 24.00- $ 25.00 per hr. DOE Monday through Friday Hours: 8:30am to 5:30pm **Full benefits**

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage internal and external client relationships and expectations during escalated issue process
• Effectively communicate with team, associates, and Leadership (where appropriate), any pertinent information relevant to the task at hand
• Ensure that all work performed is documented in ServiceDesk; this must be done in a timely, accurate and detailed manner, with follow up to resolution
• Ensure users/customers are provided professional, courteous, and timely support and service
• Occasionally travel to other offices and sited locations when needed
• Active Directory - Manage user's accounts, assign, and remove permissions, reset passwords. Create and disable accounts.
• Office 365 and Office applications (Outlook, Word, Excel)
• Manage maintenance of all hardware (desktops, laptops, printers, and peripherals) and software
• Basic knowledge of Cisco telepresence devices, phones, and Meraki appliances
• Familiarity with Citrix desktops, apps, and VPN technologies
• Experience with remote support tools (GoToAssist, ManageEngine)
• Conduct user training on an as-needed basis

Requirements & Skills

• Experience in IT (1-3 years).
• Combination of Associates Degree and or IT related certifications (Microsoft, CompTia, Cisco) in related field desirable
• Valid State Driver's License and Mandated Vehicle Insurance
• Proficient in English. Bilingual helpful.
• Expert Level with Microsoft Windows 10. Proficient in Active Directory, Citrix, Office 365. M.S. applications.
• Technical skills and experience in Local and Wide Area Networks
• Strong customer orientation
• Strong troubleshooting skills
• Excellent interpersonal and communication skills