Associate Implementation Specialist

Location: Remote

Job Description:

If you describe yourself as passionate, self-motivated, organized, love to communicate…

And your approach is to work independently, be accurate, adapt to change & meet deadlines….

And you are “that” person, whose friends and family members say you are always on top of things…

…then this job could be the right fit for you, so read on…

What it is:

We need a person who has a high attention to detail and can manage multiple projects in an ever-changing small business environment. This individual must be self-motivated and driven to excel. You will be responsible for onboarding new clients for a variety of products and services Black Box Intelligence provides. This position will work closely with customer project teams, Business Analysts, Customer Success Managers, and Sales Representatives to ensure the successful delivery of our solutions. An effective Implementation project manager can listen to and understand a customer’s requests, communicate with and lead internal support teams and ensure appropriate and timely execution of deliverables for customers.

Reports to: Manager, Implementation Services

Job Responsibilities

• Leading implementation kick-off calls to transition from sales to onboarding for the client.
• Establishing timelines and milestones for internal/external resources.
• Track tasks progress against timelines and escalate timing risks.
• Update status and timeline in project tracking (Monday.com)
• Communicate status and action items to internal and external stakeholders.
• Work jointly with Analyst team to review data files and provide feedback.
• Ensure data loading is complete and QA data to certify customer is GO LIVE ready.
• Prepare transition information to provide smooth handoff to Customer Success.
• Provide customer training as needed.
• Create and update internal and customer facing training materials.
• Provide post implementation support on an as needed basis to assist with Customer Care workload.

Technical Skills Required

• Familiarity with project/task management and project tool
  • Experience with Monday.com is a plus.
• Proficient in Office (Outlook, Word and Power Point) and Google Suite (Docs, Sheets and Slides)
• Advanced knowledge of Excel is a plus
• Beginner to Intermediate knowledge of SQL or equivalent is a plus
• Familiarity with relational databases is a plus
  
  

Character Qualities You'll Need

• Strong attention to detail.
  
• Manage multiple projects simultaneously, with minimal guidance.
  
• Excellent time management skills.
• Detail oriented in note taking, task management and communication.
• Flexibility to adapt to change and keep project on task.
• Good verbal and written communication skills.
• Enjoy collaboration, with a preference for face-to-face communication.
• Ability to give and receive constructive criticism, working toward an aligned solution.
• Be self-directed and self-motivated.
• Have an ability to thrive in a team-oriented environment.
• Be a good active listener and communicator.
• Must be comfortable interacting with persons of diverse backgrounds.
• Organized work method with strong analytical and detailed problem-solving skills.

Job requirements:

• Experience: 0-2 years preferred
• Education: Four-year bachelor's degree preferred
• Travel: None
• Applicants must be authorized to work in the U.S. We are unable to sponsor applicants for work visas at this time.

What to expect in your first year:

The first 60 days, you are immersed in an intense learning stage. So, take advantage of one-on-one training before you must fly semi-solo. You will work closely with the Implementation Director and lead Analysts - first to shadow and learn, and then you will have your own set of projects to lead. Our new customer sales do not happen in a steady flow, so once you get past your initial learning curve you will have deadlines to meet for a fluctuating workload of parallel projects. To fill in when there are less new customer projects, you will assist on ad hoc projects and weekly production tasks. Often deadlines are almost on top of each other so you must be able to multi-task.

Your growth opportunities:

You’ll learn a lot about our clients’ businesses, best people practices, financial performance metrics, and how to think strategically about business from some very smart and experienced people. We are a fast-growing company and your contributions as Associate Analyst will empower the growth of the company as well as help you achieve personal success. The ability to discover & develop your personal niche is available & encouraged.

Training:

You’ll be trained primarily by the Implementation Services Manager and lead analysts and work closely with them on a day-to-day basis. You will also learn about our clients’ business and proprietary software, as well as our high level of standards and the company mission. Additional training on our data analytics toolset is available and encouraged.

Your Team:

Our staff has as a committed work ethic and loves to crunch numbers and has fun together; they chat, joke & tell stories. Relationships are strong. Your co-workers will probably ask you on your first day what your favorite music group, favorite food (In and Out or Whataburger?), pet names, you know, the important things in life!

Hours:

This position is a salaried, full-time position. Project/implementation deadlines will dictate your schedule to a large extent. It may take long hours and/or weekends to meet some deadlines. As we mentioned up front, you need to be passionate about what you do.

Our Approach:

We approach our clients’ businesses from an integrated perspective; their success means our success. We’re passionate about our business and our clients’ businesses – really passionate. We keep our clients for a long time and a part of the reason is because we learn the multiple aspects of their business from the inside out, as if it were our own. We are proud of the fact that we move the needle, building best practices and loyalty for our clients, but we know we couldn’t do that if we didn’t get in there and make sure our clients truly “get” it. We strive for zero-defect in all our work as data integrity, security and quality is the cornerstone our business.

Your Working Environment:

Fun and casual. Your team is hard working and focused upon doing great work for the client – but we never forget to have fun in the process. It will be fast paced, and deadline filled, and we all enjoy coming to work… most days.

Our Values:

Black Box Intelligence™ is a small group of professionals who consider each other family. Our CEO gets a rush out of seeing our employees blossom and grow. We are guided by a set of core values that are more than just a poster on the wall.

• One Team - I am more than my department and will behave as such
• Do Good – I will leave it better than I found it
• Dream Big – Big visions lead to big results; take risks
• Ignite Fire – I am passionate about the restaurant industry and the people in it
• Own It – I take ownership and am relentless in my pursuit of excellence
• Inspire Trust – Every interaction inspires trust

Benefits:

Benefits: We are a results-oriented work environment that allows for schedule flexibility and unlimited vacation. As if that’s not enough, we also provide a full range of benefits including health insurance options - offering medical, both traditional and HSA options, vision and dental coverage. Other added benefits include life insurance, 401(k), short- and long-term disability, a fun supportive work environment and the ability to learn and grow with a world-class team.

Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.