Job description
Human Resources Leader, Talent Operations
About Chartis
Chartis is a comprehensive advisory and analytics services firm dedicated to the healthcare industry. With an unparalleled depth of expertise in strategic planning, performance excellence, informatics and technology, and health analytics, we help leading academic medical centers, integrated delivery networks, children's hospitals and healthcare service organizations achieve transformative results.
We are comprised of uniquely experienced senior healthcare professionals and consultants who apply a distinctive knowledge of healthcare economics, markets, clinical models and technology to help each client address their most pressing issues. We question everything and apply thoughtful and rigorous analysis to each challenge, issue and opportunity.
We are lucky to have extraordinarily talented people working in our firm – all brought together around our unifying mission, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities. In this way, we find that we are remarkably aligned with our clients. And that has made for achieving some truly great things.
Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed.
Role Overview
We seek an HR/Talent Operations leader to join our rapidly growing firm, where they will play a pivotal role in supporting the firm’s aspirations to attract, develop, and retain exceptional colleagues who are deeply committed to the firm’s mission and to each other.
At Chartis, talent management takes many forms: defining clear roles and career paths, recruiting and onboarding top talent, supporting colleagues’ learning and development, overseeing the delivery of the firm’s benefits programs, counseling colleagues on personnel issues, and fostering the firm’s fun, familial culture. The People Team at Chartis leads many of these efforts on behalf of the firm’s 750+ colleagues who live across the country and work primarily at client locations as part of staffed project teams.
Responsibilities
As an integral member of the People Team, the HR/Talent Operations leader will oversee the execution of world-class talent operations, with a focus on employee relations, core people processes (e.g., onboarding/offboarding), personnel policies, people systems, analytics and reporting, HR compliance, contractor process management, benefits management, and compensation planning and administration. Given the firm’s growth agenda, leading the HR integration of acquired organizations is also a core part of the role. The HR/Talent Operations leader will report to the firm’s Chief Talent Officer.
Specific responsibilities will include:
- Serve as a strategic thought partner to firm leaders, providing counsel on a range of people-related issues and decisions
- Support the firm’s M&A activities by helping lead pre and post-acquisition efforts, including due diligence and integration of HR/talent programs, processes, and systems based on a deep understanding of organizational needs, colleague perspectives, and change management approaches
- Provide strategic and operational leadership of the talent operations function, including developing, coaching, and engaging team members. Shape the direction of the function, building the organization’s capabilities for future anticipated needs.
- Lead the team’s support of colleagues across a range of HR/personnel issues, providing direct individual support on complex matters
- Oversee HR investigations
- Oversee the design, execution and refinement of HR processes across the enterprise, including onboarding and offboarding
- Working with the firm’s external counsel, manage compliance with government regulations, statutes, and other requirements across the firm’s operations and ensure that personnel policies and programs are in full compliance with all applicable laws and regulatory requirements
- With the firm’s Director of Talent Operations, help provide strategic leadership of the design and implementation of the firm’s benefits programs and processes
- Oversee administration of compensation across the enterprise, working in close collaboration with the Finance team
- Oversee the strategic planning, development and management of HR systems to enhance the firm’s personnel reporting and analytic capabilities, while enabling operational efficiencies
- Recognize strategic opportunities for change, including mastering complexity and identifying ways to simplify approaches
Qualifications and Desired Skills
The successful candidate is a highly talented individual with a successful track record developing and implementing high-impact HR/talent programs and processes in a rapidly-growing professional services environment. This role requires strong critical thinking, managerial, technical, and team building skills and the ability to balance strategic and tactical responsibilities.
Specific qualifications include:
- Bachelor’s degree in business or related field required; Master’s degree preferred
- SPHR certification preferred
- At least 15 years of relevant experience, including at least five years leading the design and implementation of HR/talent processes and programs in a high-growth professional services environment
- Excellent critical thinker with ability to think and act strategically
- A hands-on manager with uncompromising integrity and a desire to work in a dynamic, mission-driven environment
- Deeply committed to diversity, equity and inclusion, with experience translating DE&I objectives into meaningful improvements to HR processes, programs and policies
- Outstanding interpersonal skills, including the ability to lead through influence rather than control and to create consensus-based support for business strategies and decisions. Adept at building highly effective working relationships with senior firm leadership
- Superior presentation, writing, verbal communication and listening skills; interacts effectively at all levels in the organization, tailoring communications for different groups and stakeholders, while appropriately preserving confidentiality and discretion
- A strong people leader effective at developing, coaching, and motivating others
- Strong drive, “can do” attitude, entrepreneurial spirit, and results orientation; proven experience successfully managing multiple projects with competing deadlines and priorities
- Thorough knowledge of employment-related laws and regulations across jurisdictions
- Distinct business acumen with experience as a leader and contributor to the business beyond HR; can collaborate with the executive team and serve as a thought partner and advisor on enterprise-wide operations
- Demonstrated success working in a high-growth company and scaling the HR function to support ongoing growth
- Experience with best-in-class HR; knows what good HR approaches look like and can apply them in a rapidly-growing organization
- Technologically savvy, with experience overseeing the development and implementation of people systems to increase efficiency and effectiveness in a fast-moving environment
- Experience leading the HR aspects of at least two sizable post-acquisition integrations
- Geographic location is flexible, though must be able to travel occasionally (e.g., 4-6 trips annually)
#LI-Remote
Salary range: $160,000-$220,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.
At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
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